Regional Service Manager jobs in Naperville, IL

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

• Develops the annual budgets for the assigned property or properties and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio

• Manages the financial and operational performance of the assigned property or properties, identifies, and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives

• Provides leadership to the property or properties by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices

• Oversees the appropriate and adequate staffing at each property or properties by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices

• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the property or properties, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth

• Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio

• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members

• Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs)

• Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information

Minimum Requirements:

• Bachelor's degree in business, finance, marketing or related field from an accredited institution
• Five or more years supervisory experience in residential operations and two years of multi-site property management experience

• Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred

• Demonstrates leadership and management skills

• Ability to work in a team-oriented environment

• Possesses professional written and verbal communications skills

• Demonstrates strong attention to detail

• Light travel required

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