Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Summary: Responsible for direct contact with public. Answering phones in a professional, courteous manner. Professional appearance, speech and demeanor at all times. Taking payments, printing itemized statements, explaining account balances to patients.
Demonstrates Competency in the Following Areas:
Run daily MVA/WC Reports- Print claims and Itemized Statements for MVA/WC
Take patients payments- Take payments over the phone and in person and post payments to their accounts.
Upload Weekly Payment Reports- Integrate payment information from MT into vendor portals weekly.
Verify account balances – Verify account balances for Legal Affidavits for Patient Accounts Director
Mail Duties- Deliver and pick up mail from mailroom. Open mail and distribute to correct recipient in department.
Maintain accurate and up to date information on various projects as assigned.
Cash Posting/ Balance Drawer – Balance cash drawer daily.
Detailed data entry for multiple payment ledgers.
Other essential functions:
Works with other team members effectively.
Assist other team members with back logs as needed.
Identifying and assisting in resolving issues affecting accounts receivable.
Answers the telephone in a polite manner. Communicates information to the appropriate staff.
Demonstrates the ability to be flexible, organized and function well in stressful situations.
Maintaining a high level of professionalism in all written or verbal communication.
Treats patients/families with respect; ensures confidentiality of patient records.
Maintains a good working relationship within the department and with other departments.
Maintains a professional working relationship with insurance companies.
Performs other duties as assigned.
Ensures documentation meets current standards and policies.
Supports and maintains a culture of safety and quality.
Requirements:Professional Requirements:
Adheres to the dress code; appearance is neat and clean.
Completes annual educational requirements.
Maintains regulatory requirements.
Reports to work on time and as scheduled; completes work within designated time.
Wears identification while on duty; uses computerized punch time system correctly.
Attends 12 staff meetings annually; or reads and returns all monthly staff minutes.
Participates in CQI activities.
Regulatory Requirements:
Language Skills:
Skills:
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
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