Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
$1000.00 sign-on bonus available for this position.
Los Alamos Medical Center is an outstanding place to work as we are committed to our quality initiatives and a culture of safety, are invested in the growth of our staff. We support ongoing education, certifications and other ongoing learning, have a tuition reimbursement program, and extend numerous recognition programs to all of our staff. We focus on a family atmosphere.
Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
Greets visitors and communicates with patients and providers.
Places, answers, and directs phone calls and distributes messages.
Organizes, coordinates, and schedules meetings and appointments.
Keeps office area neat and tidy, and monitors and orders office supplies.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Coordinates work flow and complies records of office activities.
Collaborates and coordinates the scheduling of surgeries and procedures with physician offices, diagnostic services, admitting, and inpatient areas daily.
Updates the schedule daily and informs staff of any changes.
Management of the patient scheduling, including the prior authorization process for surgery.
Serve as a liaison between referring entities.
Acts as surgical services Kronos timekeeper.
Minimum education:
High school diploma or equivalent required.
Required Skills:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action
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