Ravenwood Health is hiring for a Registration Specialist Position:
If you're passionate about making a positive impact, thrive in a supportive and dynamic environment, and value work-life balance, we want to hear from you! Join us in our mission to create meaningful change and build a brighter future together. Apply now and embark on an exciting journey with us!
Ravenwood Health is a Certified Community Behavioral Health Clinic (CCBHC) serving individuals with complex behavioral health and multi-system needs within a holistic wraparound model of integrated healthcare.
Ravenwood Health offers a competitive benefit package that includes a flexible work culture. Beginning with two weeks paid vacation, seven sick days, one wellness day, and eleven paid holidays. We are a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals.
JOB DESCRIPTION
A Registration Specialist works as part of the Engagement Team assisting prospective clients in navigating the registration and enrollment process. Through a culturally and trauma-informed approach, the Registration Specialist supports client engagement by coordinating necessary documentation and demographic information, completing screening processes as appropriate, and interfacing with the agency’s Electronic Health Record, insurance companies, and other payor sources. The Registration Specialist meets face to face with clients to complete the financial intake process and ensure a positive and efficient registration experience.
Key Responsibilities
- Answer telephone calls and assist new clients with getting scheduled for their initial appointment.
- Meet with new clients coming to the agency to review intake forms, gather copies of information, update the Electronic Health Record, and complete medical screening.
- Track data and document and/or report as required for the program.
Knowledge, Skills, and Abilities
- Effective in establishing rapport and building a collaborative relationship with adults, youth, and their families/caregivers.
- Displays professionalism, maturity, and respect in interactions with clients and their families.
- Demonstrates good decision-making and problem-solving skills.
- Demonstrates strong communication skills by returning and responding to phone calls or emails within 24 hours and other correspondence promptly.
- Keeps appropriate professional boundaries and seeking supervision as needed
- Displays strong written and organizational skills and can work in a team-based environment with diverse populations.
- Able to work effectively with technology including basic office programs, electronic records, and navigate online portals for interfacing with third-party entities.
Required Education and Experience
- High School Diploma or equivalent
- Customer service experience preferred
- Experience in behavioral health or a related public sector human services or healthcare field is a plus.
- Experience and/or knowledge of basic billing processes, insurance plans, and fee schedules is a plus.
Registration Specialist Education Requirements Include:
- High School Diploma or equivalent
Registration Specialist Benefits Include:
- Competitive Salary: We offer a salary package that reflects your skills, experience, and contributions.
- Generous Time Off: Enjoy up to 2 weeks of vacation to start, along with 56 hours sick time and , 7 holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation.
- Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.
- Financial Security: Take advantage of perks like mileage reimbursement, a flexible spending account, a 401k with company match, short and long term disability insurance. . We prioritize your financial health and future stability.
- Performance-Based Bonuses: Unlock bonus potential based on your performance and contributions to the team. Your hard work and dedication are recognized and rewarded.
- Flexible Schedule: Potential for a hybrid work model that allows you to balance your professional and personal commitments effectively. Your schedule is tailored to suit your needs, ensuring maximum flexibility and convenience. (position dependent)
- Supportive Environment: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed.
- Continuing Education: Stay ahead in your field with free continuing education hours to maintain licensure. We invest in your professional development, empowering you to excel and grow in your career. Opportunities for specializing training including EMDR
- Employee Referral Bonus Program: Share the opportunity with your network and earn rewards through our employee referral bonus program. Help us grow our team while reaping the benefits yourself!
EEO Statement: Ravenwood Health is firmly committed to prohibiting discrimination based on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.