Resident Field Technician removes, installs, repairs, disassembles, assembles, performs failure analyses of all equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications. Work is done in shop or customers location. Being a Resident Field Technician home base is away from shop. Requires a high school diploma. Additionally, Resident Field Technician typically reports to a supervisor or manager. The Resident Field Technician works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Resident Field Technician typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Department: Service
Reports to: Service Manager or Service Dispatcher
Supervises: None
Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations in assigned territory. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.
Responsibilities
● Perform diagnostics and repairs on John Deere equipment and technology
● Performs diagnostics and repairs in the field as required
● Maintains accurate inventory of parts kept in stock on service vehicle
● Identify and communicate solutions for customer service opportunities in area of responsibility
● Accountable for billable time and assigned work orders
● Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
● May participate in Service EDUCATE Training programs required for the development of skills and knowledge
● Operates and maintains vehicles, tools and equipment required to perform job responsibilities
● Maintains a clean work area and performs work in a neat and orderly fashion
● Follows all safety rules and regulations in performing work assignments
● Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
● 5 years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
● Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
● Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
● Experience operating vehicles, tools, and equipment for diagnostic purposes
● Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
● Experience communicating effectively verbally and in writing
● Must have an adequate toolset to perform job responsibilities
● High School Diploma, GED, or equivalent experience required; Associates degree preferred
● Valid driver’s license required; CDL (Commercial Driver’s License) preferred
0 Resident Field Technician jobs found in Minot, ND area