Resident Manager jobs in Omaha, NE

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Key Accountabilities:

• Leadership and Supervision:
• Provide direct supervision, support, and guidance to the case management resident support specialists.
• Conduct regular team meetings, individual supervision sessions, and performance evaluations.
• Foster a collaborative and supportive work environment.
• Program Management:
• Oversee the implementation and effectiveness of resident support programs.
• Ensure compliance with all regulatory requirements and best practices.
• Develop and update policies and procedures as needed.
• Client Services:
• Monitor and assess the quality of services provided to clients.
• Address and resolve client concerns and issues promptly and professionally.
• Staff Development:
• Identify training needs and coordinate professional development opportunities for staff.
• Provide coaching and mentoring to enhance staff skills and performance.
• Promote continuous learning and improvement within the team.
• Documentation and Reporting:
• Ensure accurate and timely documentation of all client interactions and services.
• Prepare and submit regular reports on program performance and outcomes.
• Maintain confidential client records in accordance with HIPAA and other relevant guidelines.
• Collaboration and Communication:
• Liaise with other departments and external agencies to coordinate client care and services.
• Facilitate effective communication within the team and with other stakeholders.
• Represent the organization in community meetings and events as needed.
• Crisis Intervention:
• Provide crisis intervention and support as needed.
• Ensure staff are trained and prepared to handle emergency situations.

• Other duties as assigned

Position Requirements:

• Bachelor’s degree in social work, Counseling, Psychology, or a related field preferred.
• Minimum of 3 years of experience in mental health and substance use disorder treatment, with at least 1 years in a supervisory role.
• Strong understanding of dual diagnosis and evidence-based treatment practices.
• Excellent leadership, communication, and organizational skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Commitment to client-centered care and recovery principles.
• The position may require occasional evening or weekend hours to meet client and program needs.
• The work environment is primarily within a treatment center, with occasional travel for community outreach and training.

• Ability to two way verbally communicate

• Standing - Periodically

• Walking - Periodically

• Kneeling – Periodically

• Pushing/Pulling– Periodically

• Lifting up to 25 pounds – Periodically

Great health benefits:

Medical

Dental, vision, STD, and Life are covered 100% employer paid

Salary: $45,000-$48,000

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

10 paid holidays

Free Planet Fitness membership to 36th & L location-$120 value!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!