Restaurant Supervisor - Casino jobs in San Antonio, TX

Reports to:

Director of Food and Beverage

Job Summary:

Responsible for the successful daily operation of the Restaurant. Key responsibilities of the position include staff training and service techniques and comprehensive experience in restaurant leadership.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervises day to day activities; provides training, planning, assigning, and directing work; interview and hire; appraise performance, reward and issue corrective action for team members; correct and approve scheduled time, schedule time off and oversee the shift selection process; and addresses complaints and resolve problems.
• Assist Servers, Dining Room Attendants, culinary Team and Hosts in exceeding the expectation of our dining guests.
• Responsible for team members scheduling, evaluations, PTO processing and daily floor rotation assignments.
• Ensure all opening, closing and running side work is completed on a daily basis.
• Work quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through and excellence in creating a memorable experience for the restaurant guest.
• Provide leadership to restaurant service team through frequent training on service, wines presentation and education on restaurant beverage menus. Work with individual service team members on service performance, techniques for improvement and provides measures to exceed restaurant expectations.
• Develop and implement cost saving and profit enhancing measures.
• Evaluate steps of service procedure, reviewing standards, identifying methods for increasing efficiency or effectiveness and responding proactively to challenges that arise.
• Ensure that wine and liquor inventory par levels are maintained by calculating inventory, reviewing sales data and places orders accordingly.
• Maintain a visible presence on the floor interacting with guests and ensuring their dining experience meet the expectation.
• Provide guest recommendations to guests on food, wine and beverage selections.
• Communicate pertinent information to team members by conducting monthly departmental meetings, organizing and directing pre-shift meetings on a consistent basis.
• Communicate effectively, giving direction, support, timely feedback and recognition of performance.
• Work with the Director of Food and Beverage, Beverage Manager, Executive Chef and Sous Chefs with suggestions for menu changes.
• Conduct a weekly walk through of dining room and kitchen area to ensure sanitation, cleanliness and that equipment is operational an functioning as designed.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School diploma or GED.
• Four years college degree and/or minimum of three years of previous Food and Beverage management experience in a high-paced environment.
• Must have restaurant floor supervisory experience and experience hiring.
• Must have alcohol awareness certification.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.