Retail Store Manager jobs in Clarksville, TN

Description

Merison’s® Home Furnishings is seeking a highly motivated, team-oriented, and experienced Retail Store Manager who has a deep focus on culture, providing an exceptional customer experience, and a desire to grow and develop a business. We are looking for an individual who deeply cares about our employees, our customers, and our community. The top pillars of our culture are integrity, respect, collaboration, and customer service.

We are looking to fill this role because our current store manager is retiring after years of dedicated service. His testimonial of our company culture and work environment is below:

“My name is David W. Lowe, and I am currently the store manager of Merison’s Home Furnishings. I have been in the workforce for over 50 years. I have worked for independently owned businesses and large corporations. I started working with Merison’s in 2019. They are a family-owned business, and I felt at “home” from the beginning. They provided me with all the “tools” I needed to be successful. After being named Store Manager, I actually felt Iike I was running my own business, and I had all the backup I needed to help get the job done. It’s a wonderful environment to work and be successful in. They sincerely care about all of their employees.”

As the Retail Store Manager at Merison’s®, you will be equipped with all the tools you need to be successful to grow and develop the business. You will be overseeing a very experienced and knowledgeable team with over 30 years of combined experience in the furniture, mattress, appliance, and home decor industries. We offer a very competitive salary with a strong bonus structure and full benefits.

Company Background:

Our management company, PMB Services, Inc., has been in business since 1984. Through the years, we have developed and operated several different businesses with a core focus on an exceptional customer service experience from start to finish. Most of our businesses center around the portable storage building industry. Within that industry, we are a vertically integrated organization that manufactures, sells, transports, delivers and installs portable sheds in multiple states. We offer rent-to-own payment options for our sheds with a full-service customer service and collections center that manages our multi-state operation.

We created the Merison’s® Home Furnishings brand in 2011 with the idea that we could take our very successful rent-to-own payment option in our shed business and mold it into a hybrid lease purchase payment plan for furniture customers. Our goal was to create a premier locally owned furniture brand where our customers could receive an exceptional shopping experience with local, hometown faces helping them with style and flair that rivals any shopping experience that you might expect at a large retail store in a bigger city. Since 2011, we have accomplished and exceeded that initial goal. We are now the premier furniture store in our area with a 15,000 square foot showroom with top brands and the go-to place to shop for furniture, mattresses, appliances, and home décor. 

Benefits:

• Paid time off, Generous Vacation policy (1 week after 90 days, 2 weeks after 1 year, 3 weeks after 5 years), 8 Paid Holidays
• Medical, dental, vision, and life insurance. 
• 401(k) retirement savings plan with up to a 3% company match.
• Competitive salary based on experience, plus commission.

Key Responsibilities:

•  Manage the day-to-day operations of the store, including but not limited to, sales, inventory, and customer service. 
•  Hire, train, and supervise store staff, ensuring that they are focused on exceptional customer service from start to finish and are knowledgeable about the products and services offered by the store. 
•  Develop and implement strategies to increase sales and profitability. 
•  Achievement of sales objectives and specific volume goals through team management, successful execution of account plans and brand strategies.
• Diligently use and oversee CRM to track sales activity and progress to goals. Manage sales team’s goals accordingly.
•  Analyze sales data and develop plans to improve sales performance. 
•  Responsible for strategic forecasting and planning with our administrative and upper management team. Demonstrated ability to successfully manage multiple objectives.
•  Build and maintain strong relationships with suppliers.
•  Learn and maintain an in-depth knowledge of our customers. Find solutions for their needs.
•  Must have a solid understanding of customer-focused and fact-based selling. Maintain a customer-focused selling system and shopping experience.
•  Routinely monitor inventory levels. Order products as needed. Determine slow-moving inventory and develop strategies to sell them.
•  Ensure that the store is well-maintained and is always at a high level of cleanliness and organization.
•  Oversee design consultants and ensure the store’s décor is well-maintained, routinely updated seasonally and provides a high level of trend and style for our customers.
•  Provide excellent customer service, resolving any customer complaints or issues in a timely and professional manner. 
•  Oversee delivery and assembly technicians, ensuring that deliveries are made timely and professionally with a high level of care, quality, and customer satisfaction. 
•  Ensure that assembly is completed properly with a high level of quality control.
• Ability to work both independently and within a team atmosphere in a fast-paced, growing company with the ability to adapt to change quickly.
• Takes initiative to understand overall category and competitive trends, explores and pursues new and innovative opportunities for sales and brand growth.
• Communicate effectively by being an active listener with strong negotiating and problem-solving skills.
• Embody Merison’s® core values and reflect those values in all interactions.
•  Ensure that all store policies and procedures are followed. 
•  Other duties as assigned.

• Key Qualities:
•  Motivated, adaptable, team-oriented, self-driven, and collaborative with an entrepreneurial drive and desire to grow and build a business.
•  Embodies Merison’s® core values: integrity, customer focus, respect, responsibility, and growth.

Requirements

Requirements:

•  Bachelor's degree in business administration or related field preferred. 
•  5 years of experience in retail management preferred. 
•  Strong leadership and management skills. 
•  Excellent communication and interpersonal skills. 
•  Ability to work in a fast-paced environment. 
• Strong analytical and problem-solving skills. 
•  Knowledge of retail operations and inventory management. 
• Ability to work flexible hours as needed, including evenings and Saturdays. 

If you are a highly motivated and experienced Retail Store Manager with a passion for retail and helping customers, we encourage you to apply for this exciting opportunity. We offer a very competitive salary with a strong commission structure, and full benefits package.