Retail Store Manager - Museum jobs in Houston, TX

The MFAH is currently seeking a dependable, protection professional with demonstrated leadership skills and a strong sense of integrity. The Security Manager plays the critical role of leading a team of Security Officers who are tasked with protecting objects on display and maintaining order in their assigned galleries or those assigned to maintain order, reduce injury, assist visitors, and reduce property loss at the Museum.

Title: Security Manager

Reports to: Assistant Head of Security – Operations (“AHSO”)

Classification: Exempt

Schedule: 40-hour work week

Overtime: No

Pay Rate: $49,000 annually

Benefits: Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts

Work Location: All MFAH Facilities

Job Summary

The Security Manager reports directly to the Assistant Head of Security Operations (AHSO) and is responsible for providing day-to-day operational leadership to a team of security officers.

As the first level of management, the Security Manager is the face of the department to guests, volunteers, and staff. In this role, you will oversee teams of security officers who are responsible for ensuring both the physical security of the facilities and its assets, as well as the safety of all occupants the protection of Museum gallery spaces, the objects therein and the safety of all occupants by observing, reporting, and responding to activities within their assigned galleries.

Leadership Responsibilities

• Provide direct leadership to team of up to 20 Security Officers
• Conduct roll call, take attendance and make daily post assignments
• Counsel Security Officers, both verbally and in writing, related to job performance
• Partner with the AHSO to complete performance evaluations
• Complete written reports on security- and safety-related incidents
• Conduct individual and group training sessions on security related topics
• Conduct Security briefings and orientations for new Security team members as needed
• Implement museum and security department policies and procedures fairly and consistently
• Mentor, train, and develop staff.
• Maintain a visible presence in assigned galleries to provide leadership and assist Museum guests.
• Create a detailed end-of-shift report containing relevant daily information to share with incoming Security Manager(s) and Security Officers to ensure all shifts are informed of museum activities and incidents
  
  

General Responsibilities

• Responsible for coordinating and supervising the daily operations of the MFAH’s Security Officers; this includes daily report writing, security officer scheduling, performance management, payroll processing and the completion of comprehensive incident reports
• Ensure security officers maintain a neat and tidy appearance at all times in accordance with established security department guidelines and carry required equipment
• Accountable for the personal safety of all occupants of any MFAH-owned facilities and ensures the protection of all MFAH-owned assets
• Verifies all third-parties (such as caterers, vendors, contractors, and other affiliates) follow MFAH Security policies and procedures and is able to apply corrective measures as necessary
• Interact with guests to give directions, provide information and consistently enforce museum rules
• Thoroughly and routinely conducts the MFAH Security opening and closing procedures for all MFAH-owned properties, ensuring that all facilities remain secure
• Serves as a member of the museum emergency response team, this position is designated as an Essential Employee and may be required to report to work, or to remain at work, during inclement weather or other emergency situations
• Provides guidance, solutions, and resources for all MFAH staff, and its affiliates, in relation to Security procedural issues or incidents and ensures the adherence of all MFAH Security procedures, processes, and policies
• Appropriately escalates Security issues and work performance issues to the proper personnel as necessary
• Ensure adherence to department procedures, processes, and policies
• Maintains and fosters effective working relationships with individuals and departments across a variety of areas within the MFAH
• Participate in department projects and initiatives and provide knowledge and leadership in cross-functional project teams
• Act as a resource for staff on procedural questions and concerns; provide solutions and escalate certain issues to the appropriate personnel
• Receive, address, and record accolades, comments and complaints from guests
• Manages and monitors Security staffing to ensure an adequate level of security coverage is provided at all times
• Issue and collect equipment such as uniforms, radios and keys
• Ensure security officers understand and comply with post and special orders, department policies and operating procedures
• Take charge of assigned areas during building evacuations and other emergencies; ensure that security officers are knowledgeable of emergency procedures
  
  

Skills, Knowledge, Abilities

• Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of guests
• Demonstrated track record of managing a diverse work force, including hiring, training and motivating staff
• Must be proficient in English, both written and verbal communications skills
• Present a neat and tidy appearance at all times in accordance with established security department guidelines
• Ability to write clear concise preliminary investigative reports, interview witnesses, victims, etc.
• Flexibility to work various shifts if needed and to work special events going past shifts schedule
• Sound decision-making abilities
• Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
• Ability to administer First Aid and CPR, including carrying first aid equipment and assisting with lifting and moving victims, if required
• Possess outstanding customer service skills and the ability to remain calm in the face of diverse and high stress encounters, i.e.: fire, medical emergency, extremely aggravated guests, and workplace violence situations
• Possess basic computer skills and be able to learn software applications used by the department
• Ability to use radios, telephones and other equipment that may be assigned
• May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations
  
  

Education And Experience

• Bachelor’s degree and/or five years of related experience
• Must have a minimum of three years of experience in directly supervising and managing a team of security employees
• Must be proficient with Microsoft Office and have basic business acumen
• Qualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation
• Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
• Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
• All applicants are required to have a valid state issued ID or driver license in order to complete the application process
• Bilingual is preferred
  
  

Working Conditions And Physical Demands

• Ability to stand and walk for long periods including using stairs
• Must have accurate vision (22/20 or 20/40 with corrective lens acceptable).
• Ability to distinguish standard colors
• Ability to hear normal conversation at a distance of 15 feet
• Must be able to lift, push and pull 50 lbs.
• Duties require standing for long periods of time and/or walking distances and climbing stairs throughout the work shift
• Working conditions may be indoors or outside, depending on assignment. When working outside, inclement weather may also be a working condition
  
  

With Or Without Reasonable Accommodation, The Individual Selected Must Have The Capacity To Perform Effectively All Essential Functions. In Addition To The Other Demands Mentioned, The Demands Of The Job May Or Will Also Include

• Must undergo and meet company standards for criminal background and reference checks.
• Seeing, hearing, speaking, and writing clearly in order to communicate with staff, guests and others.
  
  

Equal Opportunities for All

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role