Retail Store Operations Administrator jobs in Grand Rapids, MI

The Operation Administrator’s primary responsibilities include hands on development, standardization, and management of all desktop infrastructure including hardware, software deployment, images, and patching standards with in an SCCM environment. This role requires a highly proactive approach and will be expected to drive continual improvements to overall desktop infrastructure while maintaining a highly stable platform. This position will take responsibility of the Microsoft SCCM Platform and technical responsibility for managing the desktop related group policy environment. From time to time this position will take on special project responsibilities as they pertain to new systems and application evaluations, testing and implementation.

• Develop and execute on enterprise workstation imaging / deployment methodology.
• Ensure correct installation, configuration, use and maintenance of the Microsoft SCCM Platform.
• Oversee group policy including review of existing policies and proposed changes.
• Create and manage application deployment objects for new and existing software.
• Establish and maintain self-provisioning pool of applications in Software Center.
• Manage deployment of all patches, critical updates and service packs on a timely basis.
• Monitor Microsoft SCCM Platform health and mitigate identified problems
• Provide 3rd level support for the Service Desk team.
• Document and maintain incident resolutions in knowledge base for future troubleshooting
• Assist with defining and implementing continuous service improvement.
• May be required to perform other duties as assigned.

Required Core Competencies:

• Global strategic thinking and implementation
• Continuous Improvement
• Oral and written communication with impact
• Manage/contribute to multiple dynamic priorities
• Professional expertise
• Actively seek and share information
• Interpersonal/collaborative skills
• Initiative

Required Experience / Education:

• Degree minimum: B.A. or B.S in Computer Science or related field preferred or at least 5 years’ of equivalent work experience.
  Experience level:
  
  • Direct experience supporting Microsoft SCCM platform (5 years)
  • Knowledge and experience with Microsoft Windows 10/11
  • Good oral and written communications skills required
  • Strong customer service skills required
  • Broad knowledge of desktop technologies and how they can be applied to solve business problems

Preferred Experience / Education:

• Knowledge of Microsoft Intune Endpoint Management
• Knowledge of Apple Mac deployment methodologies
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Experience working in a team-oriented, collaborative environment

Work Conditions:

• 24/7 on-call availability when needed
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
• Occasional travel (1–2 times per year) for conferences, training and support

This position requires the ability to manage the flow of data, perform analysis, generate summary reports and communicate by voice or data while being connected in the office, at home or while travelling by laptop or mobile device regularly without regard to time zone or day of the week.