Retail Tire Service Manager jobs in Elgin, IL

Why Work For Us

• Great people who are committed to doing great work!

• 4th generation family-owned business that’s been in business for 110 years

• We value our people and our customers as our first priority!

Ideal Candidate

This candidate has strong drive to sell and create a positive customer experience for those direct and indirect clientele. The ideal candidate is a known leader, able to manage and motivate employees, ability to manage workflows and maximize efficiencies, while keeping customers satisfied. Given the existing checklists in place, an attention to detail and strong organizational skills are vital to ensuring the proper handling of the stores financial and operations.

Objective

We are looking for a high energy and driven Store Manager for Cassidy Tire & Service. The primary responsibility of the position is the oversight and day-to-day running of our retail business at the store location. This position will provide store-level leadership while managing the service of customers’ automotive needs. We need a highly motivated leader who enjoys selling, delighting the customer, and managing the workflows of a retail store. There is a great amount of opportunity and growth for the right candidate.

Essential Functions:

Leadership & Supervision

• Ensure a safe work environment by ensuring associates receive safety training and certifications along with enforcing safety procedures and addressing safety issues.

• Drive employee initiatives to create and promote an environment where team members are involved, empowered and committed to the success of the Company.

• Develop and execute strategies for recognition, engagement, and team building.

• Assess performance of each associate and determine appropriate action such as promotions, counseling, termination.

• Provide coaching, counseling and discipline to hold associates accountable for performance.

• Schedule staffing to meet the changing daily business needs

Operations

• Direct daily operations including workflow scheduling, monitoring of productivity and quality of work.

• Build customer relationships and provide world class customer service.

• Assess customer needs and communicate with the team to provide solutions that fit customer needs.

• Meet and exceed defined goals and objectives.

Facilities and Equipment

• Open and close the store as part of key holder duties (respond to after hour alarms if the store is not properly secured at the end of shift).

• Ensure all equipment is working properly

• Ensure the showroom, restrooms and shop are clean daily.

Administration

• Manage a cash drawer, cash out customers and maintain daily cash reconciliation.

• Handle day to day paperwork involved with retail operations including inventory management.

• Understand and analyze store profit loss statement

• Assist in interviewing, hiring and training as well as manage employee relation issues.

Qualifications:

• 2 years’ experience leading and managing others (managing scheduling, performance issues, coaching and training others.

• 2 years proven ability to generate revenue for a store and retain customer base. (preferred)

• Excellent organizational and communication skills (written and verbal) required.

• Results driven individual who is proactive and very detail oriented required.

• Ability to work a flexible work schedule.

• Proficiency in English (written and verbal skills) required.

• Must have a valid driver’s license.

• Post offer the candidate must pass a physical, drug test, and background check successfully.

Benefits:

• Medical, dental, vision, life, Aflac, and other supplemental insurance
• Employee Assistance Program
• 401k with matching program
• PTO
• Paid Holidays
• Bonus Incentive Program
• Monday - Friday work schedule

About Us

For 110 years, it has been our mission at Cassidy Tire & Service to provide our customers with repair services, quality replacement parts, and name brand tires, all at affordable prices.

We are a Chicagoland family business, and our success is driven by employing great people who commit every day to putting our customers first- selling them only what they need and making sure the work performed on their cars is done right the first time, every time. When you join our team, you become an important part of one of the fastest-growing, most profitable companies in the industry. Our continued growth creates promotional opportunities for top performers at all levels of the company.

Equal Opportunity Employer