Returns Manager jobs in Cleveland, OH

• Manage and execute processes for recurring monitoring and reporting for Retail Returns including drivers, trends, and disputes.
• Analyze new and existing data sources in conjunction with a working knowledge of Retail contracts to identify and dispute returns for the Moen business.
• Pull together input from AR team and Returns Center to build Returns disputes.
• Become an integral team member of the Returns Reduction Tasks force with Sales, Accounts Receivable, Customer Service, and Returns Operations to investigate trends and develop processes & systems for reduction in overall Returns burden to the Moen P&L.
• Other duties and responsibilities as assigned

• Bachelor’s degree in engineering, the sciences, or related field. Commensurate experience will be considered.
• Minimum 3 years of relevant work experience.
• Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers, and operations.
• Experience applying analytics to drive results and increase value.
• Knowledge of data visualization tools such as QlikView, QlikSense, and Tableau.
• Strong analytical, conceptual and problem-solving skills.

About the Company:
Moen

Driven by perfection, our company philosophy embraces innovation, reliability and exceptional service for all our customers and consumers.

The trusted global leader in water delivery solutions for better living.

Delight all of our consumers and decision makers with the highest value innovative products and services.

Water performance for life.

• Invest in our brand to drive consumer and customer demand.
• Develop a steady stream of new, innovative and differentiated products.
• Deliver a superior combination of products and services to each market segment.
• Develop new geographic and adjacent business opportunities.

• Improve customer responsiveness through speed, greater flexibility and higher predictability.
• Continuously improve product quality.
• Create value through the delivery of effective and innovative business processes and systems.
• Achieve competitive advantage in total delivered cost.
• Create world-class supply chain capability and capacity.
• Maximize return on each dollar invested.

• Build the best organization and leadership by developing, recruiting and retaining great people.
• Develop a bias for innovation in a global environment of continuous change.
• Leverage cross-functional teams to achieve superior business results.

Reflects our core beliefs and values for creating a challenging and rewarding environment in which our Associates are expected to:

• Value diversity and treat all individuals with dignity and respect.
• Demonstrate leadership, act with integrity and accept accountability.
• Commit to lifelong learning.
• Recognize and reward results.
• Maintain a safe, healthy and environmentally-sound workplace.

• Actively participate in work teams.
• Engage in open and honest communications.
• Be empowered and empower others.
• Actively include, learn from and support our global community.

• Be innovative and receptive to new ideas.
• Act decisively with clear purpose and a sense of urgency.
• Adopt a pro-active attitude for continual improvement.
• Embrace and promote change.

Nothing defines "achieving success" more than giving to people in need, and seeing the appreciation and hope that assistance provides. Moen has developed a global community investment strategy that links us to social causes and non-profit organizations which are aligned with our corporate philosophy.

Specific areas of focus include contributions to following organizations:

• World Vision: The Storehouse
• Habitat for Humanity
• Alcanzando Sueños con Moen (Achieving Dreams with Moen)
• Ronald McDonald House®

• William O'Neill Scholarship Program
• North Olmsted School