Returns Manager jobs in Lancaster, PA

Description

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.

Jay Group is looking for an energetic Team Lead for its Returns department.

Job Responsibilities

• Assigns tasks to team members to optimize productivity
• Monitor the productivity of your team members, sharing numbers daily and coaching underperformers
• Auditing the quality of work performed by your team members and giving feedback as necessary
• Onboarding and Training new hires
• Giving feedback as necessary for productivity, attendance, or workplace conduct
• Listening to feedback and resolve issues from your team, escalating as necessary
• Assists Supervisor with documentation, job set ups and paperwork for returns.
• Sort out damaged returns and communicate to Account Manager. Dispose of damaged items as requested.
• Identifies client returns and inspects per returns SOP and client specifications.
• Track returns for benchmarking purposes.
• Identify internal picking and packing errors and communicate to appropriate parties.
• Must be able to delegate areas of responsibilities to returns team-members.
• Performs other clerical tasks such as researching problem RMA’s and EOD reports sent timely to operations management.
• Acts as a liaison for communication between supervisor and other employees.
• Adheres to and champions corporate safety and quality procedures and policies.
• Acts on behalf of Supervisor, within limits of authority, in his/her absence and/or as assigned.
• Working lead role requires assisting with sorting, scanning, or keying job roles as needed.

Benefits

• 401K with company discretionary match
• Dental Insurance
• Discounted Shopper Club Memberships
• Health Insurance
• Life Insurance
• Long Term Disability Insurance
• Paid Holiday Hours
• Paid Time-Off
• Short Term Disability Insurance
• Vision Insurance
• Discounted Bus Pass

Qualifications

• Ability to handle multiple tasks in a fast-paced team environment
• Must be able to demonstrate leadership to team members on various projects
• Strong verbal and written communication skills
• Self-motivated and able to work with little or no supervision while leading a team
• Strong computer skills needed
• Previous warehouse/distribution experience using a warehouse management system is required
• Must be able to lift and carry/move up to 50 lbs
• Ability to work overtime, especially during the 4th quarter (November December)
• Ability to communicate in English and Spanish is preferred, but not required

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
  • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees
  • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve
  • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed
  • Built on Trust: We live our legacy of being open, honest, ethical and genuine
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
• Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
• Must be willing to submit a background check and drug screen
• Must be at least 16 years of age
• Ability to work legally in the United States

Equal Employment Opportunity Employer