Risk Modeling Manager oversees the strategic business analysis modeling activities involved in an organization's credit risk management function. Develops and evaluates systems associated with controlling credit risk. Being a Risk Modeling Manager determines strategies and policies that maximize profits and asset growth, and minimize credit and operating losses and other risk exposure. Requires a bachelor's degree. Additionally, Risk Modeling Manager typically reports to top management. The Risk Modeling Manager manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Risk Modeling Manager typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Scope of support operations geographies covered:
Isreal, Ukraine, Poland, UK, USA, Singapore
Notes:
- This is a full time, in the office every day in RTP. No remote is available.
- We acquire companies and build our own stuff - it is complicated, large scale and requires a technologist touch with business acumen
- Although this is a manager-level opportunity - it very much is 'execute and lead' - that is the expectations (of everyone here) that you will also take care of support issues as well. A 'do-er' expectation
Job Overview:
We are seeking a highly skilled and motivated Global Support Manager to join our team. As a Support Manager, you will be responsible for overseeing the technical support operations and ensuring the smooth training, response and escalation management. This is a key role that requires excellent problem-solving skills, strong leadership abilities, and a deep understanding of IT support processes. you will have multiple direct reports - FTE and contractors, globally
Responsibilities:
- Manage and lead a team of support technicians, providing guidance and support as needed
- Oversee the day-to-day operations of the technical support department
- Ensure timely resolution of customer issues by monitoring ticket queues and assigning tasks to team members
- Collaborate with other departments to identify and address recurring technical issues
- Develop and implement strategies to improve the efficiency and effectiveness of the support team
- Conduct regular performance evaluations and provide feedback to team members
- Stay up-to-date with the latest trends and technologies in IT support
Experience:
- Proven experience in a technical support role, preferably in a managerial or supervisory capacity - minimum 10 years
- Strong knowledge of help desk procedures and best practices
- Ability to understand new product offerings quickly, consume and/or design training and knowledge transfer session
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet deadlines
Soft Skills:
- Able to work with a globally diverse and variable skill sets teams
- Patience and ability to quickly coach teams and provide details to management for escalations, etc.
- Manage processes and procedures, delegate and execute as needed.
If you like velocity, very very cool tech, and helping some of the world's largest and most sensitive organizations protect their data - this is the place. If you want to grow and flourish - we love investing in the right people with the right attitude!
Job Types: Full-time, Contract, Permanent
Pay: From $55,000.00 per year
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Work Location: In person