Room Service Supervisor - Casino jobs in Oregon

Description

Position Summary

Responsible for inspecting guest rooms per quality control standards for cleanliness to ensure guest readiness.

Essential Functions

• Inspect all vacant ready guest rooms to ensure guest readiness.
• Provides assistance to room attendants in ensuring rooms are cleaned properly within the time allotted.
• Cleans guestrooms as directed by supervisor and room inspection standards during times of high occupancy and staff shortage.
• Update Room Attendants on room status changes including checkouts and stay overs as well as any additional changes that may take place.
• Provides courteous housekeeping services for guests.
• Washes and sanitizes bathroom floors, tubs, sinks, showers, and commodes.
• Make beds in neat wrinkle-free condition including roll-aways, cribs, and sleepers.
• Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas.
• Confirms all appliances are operational and set property such as clocks, radio, televisions, and lighting.
• Carries linens, towels, toilet items, and cleaning supplies using wheeled carts.
• Empties wastebaskets, empties, and cleans ashtrays, and transports other trash and waste to disposal areas.
• Replenishes supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polishes furniture and equipment.
• Sweeps, scrubs, waxes, and/or polishes floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Cleans rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Hang Draperies and dust window blinds.
• Disinfects equipment and supplies using germicides or steam-operated sterilizers.
• Observes precautions required to protect hotel and guest property and report any damage, theft, and found articles to supervisors.
• Removes debris from driveways, parking lots, and swimming pool areas.
• Polishes silver accessories and metalwork such as fixtures and fittings.
• Replaces light bulbs.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvement and changes in processes or services.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE AT LEAST 18 YEARS OLD

Core Competencies

Communication Skills- Ability to communicate effectively orally and in writing clearly and concisely.

Autonomy- Ability to work independently with minimal supervision.

Energetic- Ability to work at a sustained pace and produce quality work.

Interpersonal- Ability to get along with a variety of personalities and individuals.

Organized – Possessing the trait of being organized for following a systematic method of performing a task. 

Experience

One year of housekeeping or janitorial experience preferred.

Other Requirements

Working knowledge of cleaners, solvents, and equipment.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.