Sales and Marketing Coordinator jobs in the United States

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Sales Coordinator- Reservations/Rooms
  • Sales Coordinator- Reservations/Rooms
  • Washington, DC FULL_TIME
  • Competitive Benefits

    Medical, Dental, Vision Benefits
    Competitive Pay Rates
    401k Plan and  up to 3% match after 1 year  
    Paid Time Off (Vacation, Holidays, Sick and more)
    Complimentary Room Nights after 3 months 
    Restaurant Discount- 50% off F&B after 3 months
    Complimentary Meal during your shift
    Life Insurance and AD&D
    Complimentary Short-Term Disability
    Long-Term Disability
    Pre-tax commuter benefits
    Tuition Reimbursement up to $500 per year
    Complimentary dry cleaning of work attire
    A clear career pathway - career advancement opportunities

    Relationship Hospitality.
    It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.

    Sales Coordinator- (Reservations/Rooms) This position administratively supports all functions of the Sales Department including coordination of all aspects and functions related to rooms reservations and programs booked in accordance with and to Rosewood standards. Acts as the lead communication touch point for guests reservations. You will support the Director of Sales and Sales Managers with administrative responsibilities and projects assigned. 


    Responsibilities:
    Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

    Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

    Maintain complete knowledge of hotel operations and rooms.

    Understand all packages/ promotions/ availability and partnerships.

    Have complete familiarity with Rosewood, (brand positioning and core values) and its properties.

    Be able to conduct site tours of the property and townhouses.

    Perform all administrative duties in a tidy, organized manner and maintain offices in an orderly environment.

    Assist and support sales managers in preparing for sales trips and daily activities such as proposals, contracts, etc

    Answer all sales and catering telephone inquiries in a pleasant, courteous, and professional manner and ensure that all pertinent information is noted accurately and legibly and quickly communicated to the appropriate manager.

    Maintain complete knowledge of clients’ requirements for in-house groups.

    Monitor and handle guest complaints and ensure guest satisfaction.

    Work with other departments, Sales, Finance and Operations to ensure successful handling of group and event business and timely collection of bills.

    Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint

    Check storage areas for proper supplies necessary to perform all daily tasks and order supplies on regular basis.

    Process all purchase orders and special requests.

    Use Salesforce (Delphi DFC) to create/update accounts or contacts within an account, create new group bookings, revise existing group & catering bookings, merge group & catering contracts and adjust clauses, as necessary.

    Ensure that all entries in Salesforce (Delphi DFC) are accurate including setting up a file trace system for each booking.

    Weekly update GRC for scheduled meeting.

    Run resume and pre-con meetings with clients and hotel in conjunction with Operations and Sales Managers as required.

    Reservations Tasks:

    Build and maintain Group Blocks in OPERA - load notes and traces into PMS for all group guests.

    Work with all departments communicating and servicing groups prior to and while groups are in house including preparing and reviewing group resumes and group meeting requirements in Hotel Resume Meeting.

    Communicate all last-minute changes, additions, and cancellations of groups to hotel.

    Coordinate all group sales by tracking inventories and billing instructions

    Make room reservations as needed; including print & deliver VIP welcome notes and tracing amenities.

    Provide prompt, courteous, and efficient handling of all requests for guest room reservations, changes, cancellations, and information.

    Daily review of all new, modified, and cancelled reservations to ensure accuracy.

    Assist with all guest preferences and arrangements prior to arrival.

    Pre-arrival communication with guests to ensure we are fully prepared for their arrival.

    Conduct daily arrival meetings with MD and Front Office to ensure we are fully prepared for their arrival.

    Build and maintain group blocks in OPERA for Sales Department

    Accurately input group rooming lists.

    Obtain and track all advance deposits and payments accurately.

    Coordinate all group sales by tracking inventories and billing instructions.

    Month-end reports tracking.

    Designate and apply appropriate travel agency commissions.

    Process agency commission on a weekly basis

    A Sales Uniform will be issued for this role 

    All other duties as required.

    The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.


    Qualifications:

    Experience: Preferred 1-2 years’ operational or administrative experience for a luxury or ultra-luxury hotel/resort. Preferred work experience to be in the Sales, Marketing, Reservations, Catering.

    Education: High school diploma or equivalent education required. Bachelor’s Degree or an equivalent degree in Hotel Management preferred.

    General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills: Advanced math skills; ability to produce complex reports using room data and Microsoft Excel. Knowledge of accommodating room capacities; knowledge of all styles of room set-ups, standard equipment involved and proper handling of such; knowledge of organizing set-up requirements from information on Resumes and BEOs; knowledge of staffing guidelines/requirements to set-up, turn and break-down function spaces; familiarity with cost controls; ability to ascertain departmental training needs and provide such training; ability to direct performance of staff and follow up with corrections when needed.

    Language: Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

    Systems Knowledge: Previous Opera and Salesforce (Delphi DFC) systems experience is preferred. Proficient with Windows Office, Excel, Outlook, Powerpoint, Publisher. Ability to trouble shoot reservations and systems issues.

    Schedule: Flexible availability is required for this position to include days, evenings, at times weekends or holidays for a guest event. 

    Licenses & Certifications: None required.


    Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.


  • 1 Month Ago

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Sales Coordinator- Reservations/Rooms
  • Sales Coordinator- Reservations/Rooms
  • Washington, DC FULL_TIME
  • Competitive BenefitsMedical, Dental, Vision BenefitsCompetitive Pay Rates401k Plan and up to 3% match after 1 year Paid Time Off (Vacation, Holidays, Sick and more)Complimentary Room Nights after 3 mo...
  • 1 Month Ago

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Marketing Coordinator
  • Sales Bizlab
  • Washington, DC FULL_TIME
  • About Sales BizlabAt Sales Bizlab we believe in the individuality of each client, therefore, the solutions that we provide are unique and molded to each of their specific needs. The root of our succes...
  • 4 Days Ago

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Order Fulfillment Coordinator I
  • BLS Sales and Marketing, LLC
  • Mesa, AZ FULL_TIME
  • Job Description: Order Fulfillment Coordinator As an Order Fulfillment Coordinator, you play a pivotal role in ensuring the seamless execution of customer orders. This multifaceted position encompasse...
  • 7 Days Ago

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Human Resources Coordinator
  • Sales and Marketing Partners
  • Nashville, TN FULL_TIME
  • We are looking for an efficient Human Resources Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and suppo...
  • 1 Month Ago

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Human Resources Coordinator
  • Sales and Marketing Partners
  • Columbus, OH FULL_TIME
  • We are looking for an efficient Human Resources Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions like keeping track of employees records and suppo...
  • 1 Month Ago

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Sales Contract Administrator (Hybrid)
  • Avenu Insights & Analytics
  • Centreville, VA
  • Job Description Job Description Job Summary: The Sales Contract Administrator will play a pivotal role in coordinating o...
  • 5/25/2024 12:00:00 AM

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Business Development Representative
  • FleetPride
  • Chantilly, VA
  • The Business Development Representative is expected to embrace a performance-focused, high accountability sales culture,...
  • 5/24/2024 12:00:00 AM

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Outside Sales Representative
  • Titan America
  • Sterling, VA
  • Concrete Sales Representative II Titan Virginia Ready-Mix COMPANY DESCRIPTION: Titan America LLC, a leading company in t...
  • 5/23/2024 12:00:00 AM

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Vice President of Business Development
  • Micasa Global
  • Leesburg, VA
  • Our client is looking for a Vice President of Business Development with a strong Financial or IT Background to support t...
  • 5/23/2024 12:00:00 AM

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Salesperson
  • Dynasty Community Services Llc
  • Sterling, VA
  • Job Description Job Description Salesperson will be responsible for developing leading, managing client work, and mainta...
  • 5/23/2024 12:00:00 AM

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Lead Generation Specialist
  • Psomagen Inc
  • Rockville, MD
  • Job Description Job Description Psomagen Inc. is a growing biotech company in multi-omics industry. Our HQ and Labs are ...
  • 5/23/2024 12:00:00 AM

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B2B Outside Sales Representative
  • SMS
  • Sterling, VA
  • Job Description Job Description If you are confident in your abilities and would like to try something new we are lookin...
  • 5/22/2024 12:00:00 AM

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Outside Sales Executive
  • City Wide Facility Solutions
  • Chantilly, VA
  • City Wide Facility Solutions Chantilly, VA is seeking a tenacious closer to join our Sales Team! If you aggressively pro...
  • 5/22/2024 12:00:00 AM

Income Estimation for Sales and Marketing Coordinator jobs
$43,059 to $57,551

Career Path for Sales and Marketing Coordinator