Sales Support Coordinator jobs in New York

Who We Are:

Tekweld is a trusted partner and solution provider for the promotional product industry, offering a wide range of products including drinkware, health and wellness items, bags, custom packaging, and more. With its global sourcing solution, TekSource, the company can provide customers with essentially any item they require. Tekweld's dedication to customer satisfaction and commitment to excellence makes it the preferred choice for businesses looking for promotional products and custom packaging solutions.

Recently named one of the Best Places to Work in the Promotional Products Industry by Counselor Magazine! This prestigious recognition is a testament to our incredible team's dedication, creativity, and hard work. At Tekweld, we believe that our success is driven by the passion and innovation of our employees. We are committed to fostering a workplace culture that values each member's contributions, encourages professional growth, and supports a healthy work-life balance.

Who We’re Looking For:

At Tekweld, we strive to create a dynamic work environment by hiring passionate, committed, and driven individuals who can deliver a high-class customer experience. We seek reliable, motivated, and energetic individuals with a strong work ethic to join our team.

The Sales Support Coordinator is an organized and detail oriented individual that’s able to establish and maintain high levels of accuracy and excellent customer service within the Product Sample Room. The Sales Support Coordinator is responsible for picking, packing and shipping product sample orders for customers. They must be able to multitask while ensuring order accuracy in a fast paced environment. The ideal candidate is highly service oriented and a skilled active listener with a strong follow through ability.

Job Responsibilities:

• Pick and prepare sample products for shipment in a timely manner based on guidance from the Sample Room Manager
• Send samples in an organized format to customers as needed with detailed tracking information
• Accurately reviews and monitors orders for new or additional products and other changes to the original order
• Handles customer inquiries regarding order status, shipping status and stock availability
• Responds to customer questions professionally; when the issue or complaint is beyond the Coordinators knowledge, forwards to the Sample Room Manager for resolution
• Ensures that appropriate actions are taken to resolve customers problems and concerns in a timely manner
• Maintains accurate records including order updates, shipping information, customer interactions in ERP system and related spreadsheets
• Provides accurate, valid, and complete information to both internal and external customers by using the right tools and positive demeanor to build relationships
• Follow policy/procedures and guidelines set by the Company
• Assist in monitoring accounts with proactive follow-ups on orders when needed
• Performs other related duties and projects as assigned.

Required Skills/Abilities:

• High school diploma or equivalent
• 1-2 years of customer or administrative support preferred
• Ability to thrive in a performance-driven culture
• Strong verbal and written communication skills
• Excellent organizational and time management skills with strong attention to detail
• Proven ability to build and maintain relationships with customers and coworkers
• Knowledge of Google Sheets and Microsoft Excel preferred
• Intermediate computer skills, and experience with tracking and recording call information, filing documents, or updating customer profiles and accounts

Physical Requirements:

• Some periods of sitting at a desk and working on a computer
• Must be able to navigate a warehouse and access a variety of storage spaces and shelving units by stretching, squatting, and reaching
• Must be able to lift up to 20 pounds at a time
• Must be able to stand for long periods of time

Tekweld is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Administrative: 1 year (Preferred)

Language:

• English & Spanish (Required)

Work Location: In person