Sales Support Supervisor jobs in Madison, WI
Recently Added Sales Support Supervisor jobs
Supervisor, Patient Support Inbound
- Exact Sciences Corporation
-
Madison, WI
FULL_TIME
- Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview In conjunction with the Exact Sciences Laboratories leadership team, this role manages the day-to-day Customer Care Center activities. The Supervisor, Patient Support manages a team of Customer Care Associates (CCA) and Customer Care Specialists (CCS). This role is responsible for the evaluation of relevant CCA’s and CCS’s metrics and other identified key performance indicators. This position aligns with other Customer Care Center leadership on the planful execution of the objectives to support the accomplishment of company goals. Essential Duties include but are not limited to the following: Partners with the Exact Sciences Laboratories training team in the creation of training materials as appropriate. Identifies additional training needs and resources, as needed. Provides coaching to the Customer Care Center employees, as needed. Monitors associate and overall department metrics in order to meet departmental and company goals. Provides on-going coaching and mentoring all associates to ensure a consistent level of service is maintained. Recommends and implements changes to ensure high quality customer service. Supervises a team of associates. Provides escalation support to associates. Coordinates with HR to hire and onboard new Customer Care Center employees and performance manage. Partners cross functionally to support the Exact Sciences Laboratories mission. Maintains skillset to be able to perform all essential responsibilities of the associates and performs them as directed. Ensures familiarity with relevant guidelines and policies for medical devices. Identifies and shares best practices and drives for continuous improvement of the customer experience. Manages and resolves customer complaints. Prepares performance reports to share with associates. Knowledge of customer service principles and practices. Knowledge of contact center operations including implementation, training and performance monitoring. Excellent verbal and written English communication skills. Disciplined, self-motivated and reliable. Able to stay focused on a task and work independently. Motivated to perform quality work. Diligent about arriving to work on time and completing tasks that are assigned in a timely manner. Inspire and motivate others and work effectively through influence and collaboration. Maintains a positive attitude with excellent interpersonal skills. Ability to interact and build strong working relationships with customers, as well as peers at all levels of the organization. Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly. Conducts self in a professional manner in all interactions with members of the Exact Sciences team, clients and associates. Ensures compliance with all Company quality procedures and guidelines including but not limited to Quality Policy, Code of Business Conduct and Ethics. Performs all job duties according to Customer Care Center policies and procedures. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated work schedule, which may include nights and/or weekends. Completes other duties as assigned. Ability to listen and speak on the telephone and write simultaneously. Ability to operate telephone system and computer keyboard and printer. Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height. Ability to work in front of a computer screen and/or perform typing for approximately 50% of a typical working day. Ability and means to travel between Madison locations. You will be required to successfully complete all Epic Certification requirements with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available if necessary to assist an employee with a disability to satisfy this requirement. Minimum Qualifications Bachelor’s degree in Business or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree. 5 years of customer service experience with demonstrated exceptional customer experience, preferable in an inbound/outbound contact in the healthcare industry. 2 years of experience directly or indirectly leading others. Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Preferred Qualifications Leadership experience in a contact center within the healthcare industry. Previous work in a laboratory environment. Knowledge of contact center telephony and technology. #LI-AN1 Salary Range: $60,000.00 - $97,000.00 The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email hr@exactsciences.com. We’ll work with you to meet your accessibility needs. Not ready to apply? Join our talent community and stay up to date on what’s new at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know. We are Exact Sciences, and we're changing lives together through earlier detection and smarter answers. https://vimeo.com/660680929
- 2 Days Ago
Direct Support Supervisor
- Sevita
-
Portage, WI
FULL_TIME
- REM Wisconsin, a member of the Sevita family, provides services for individuals with intellectual and developmental disabilities and other complex challenges, and traumatic brain injuries. We are seek...
- 12 Days Ago
Direct Support Program Supervisor
- Sevita
-
Baraboo, WI
FULL_TIME
- REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to l...
- 1 Month Ago
Direct Support Program Supervisor
- Sevita
-
Portage, WI
FULL_TIME
- REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to l...
- 1 Month Ago
Direct Support Program Supervisor
- Sevita
-
Portage, WI
FULL_TIME
- REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to l...
- 1 Month Ago
Sales Support Representative
- Just A Game Fieldhouse
-
Wisconsin Dells, WI
FULL_TIME
- The Sales Support Representative works closely with Account Executives and customers to provide a customer experience that exceeds expectations. This role acts as the first point of contact for custom...
- 18 Days Ago
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0 Sales Support Supervisor jobs found in Madison, WI area
Sales Representative
- SPECTRUM
-
Madison, WI
- JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
- 4/26/2024 12:00:00 AM
Entry Level Sales
- SPECTRUM
-
Madison, WI
- JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
- 4/26/2024 12:00:00 AM
Field Sales
- SPECTRUM
-
Madison, WI
- JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
- 4/26/2024 12:00:00 AM
Outside Sales Representative
- SPECTRUM
-
Madison, WI
- JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
- 4/25/2024 12:00:00 AM
Inside Sales Representative (Remote)
- Concentrix
-
Madison, WI
- Job Title: Inside Sales Representative (Remote) Job Description **JOB DESCRIPTION** The Inside Sales Representative - Re...
- 4/25/2024 12:00:00 AM
Sales Marketing Specialist
- 2G Engineering LLC
-
Sun Prairie, WI
- Job Description Job Description Job Summary: Supports and/or leads the development and execution of marketing programs a...
- 4/24/2024 12:00:00 AM
Inside Sales Representative - Remote (Soft Sales)
- Concentrix
-
Madison, WI
- Job Title: Inside Sales Representative - Remote (Soft Sales) Job Description **JOB DESCRIPTION** The Inside Sales Repres...
- 4/22/2024 12:00:00 AM
H&M Sales Associate - Full Time
- H&M Group
-
Madison, WI
- Company Description Job Description About the Role At H&M, as a Retail Sales Associate you will be advising our customer...
- 4/22/2024 12:00:00 AM
About Madison, Wisconsin
Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others.
According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Supervisor jobs
$87,147 to $123,349
Madison, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago