Sales Technician jobs in Rockville, MD
Recently Added Sales Technician jobs
- Cellular Sales
-
Silver Spring, MD
OTHER
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Cellular Sales
IT Field Support Technician
ClassificationNon-Exempt
Reports toIT Field Support Supervisor
JOB DESCRIPTION
Summary/ObjectiveWorks under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk.
Essential Functions
- Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using problem management database, and maintains history records and related problem documentation
- Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Senior Technician for more technical assistance
- Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
- HS diploma
- Minimum 3 years verifiable technology remote support
- Two or four year degree
- Industry certifications a plus
- Understanding of ITIL
- Ability to deal with stress and changing priorities
- Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
- Excellent interpersonal skills with the ability to work both independently and as part of a team
- Strong troubleshooting skills
- Just Posted
Competencies
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job is in a store/retail environment
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 75 lbs. Must be able to drive.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.
Travel50%
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Procter & Gamble | Plant Technician
-
Inwood, WV
OTHER
- The Procter & Gamble Company (P&G) is an American multinational consumer goods. P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, inclu...
- 1 Day Ago
- Next Level Technician
-
Hollywood, MD
FULL_TIME
- Necxt Level Technician is urgently looking for Access Control/CCTV Technicians in the Hollywood MD area. Strong candidates will have lead experience in the electronic security systems field. Security ...
- 22 Days Ago
- Americas Technician Services
-
Front Royal, VA
FULL_TIME
- We are currently seeking out eligible technicians to perform Assistant Help Desk Support Level-2 Technician work. Pay starts at $20-$22/HR depending on previous experience for full-time work in Front ...
- 19 Days Ago
- Procter & Gamble | Plant Technician
-
Inwood, WV
OTHER
- Do you have a passion for working in a laboratory? Do you thrive in a dynamic environment? We’re looking for great teammates who have these qualities and want to make a difference by cultivating good ...
- 13 Days Ago
- Americas Technician Services
-
Washington, DC
CONTRACTOR
- Currently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or ful...
- 27 Days Ago
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- Rockville, MD
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0 Sales Technician jobs found in Rockville, MD area
- Richstone Surfaces
-
Washington, DC
- About The Company Richstone Surfaces is a family-owned and operated business that started in 2007 focused on high-qualit...
- 4/26/2024 12:00:00 AM
- 1-800 Water Damage
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Gambrills, MD
- Technician Full Time Gambrills Company Overview 1-800 WATER DAMAGE is a trusted property restoration company serving cus...
- 4/25/2024 12:00:00 AM
- Richstone Surfaces
-
Washington, DC
- About The Company Richstone Surfaces is a family-owned and operated business that started in 2007 focused on high-qualit...
- 4/24/2024 12:00:00 AM
- Hoofstrong
-
Washington, DC
- All Jobs > Dairy Account Manager (Sales)*Candidates with previous dairy experience will be given preference.'Responsibil...
- 4/24/2024 12:00:00 AM
- Hogan & Sons Tire & Auto
-
Sterling, VA
- Overview: Hogan & Sons Tire and Auto is a multi-generational family business that provides a full-service solution for a...
- 4/24/2024 12:00:00 AM
- Goodyear
-
Catonsville, MD
- Goodyear. More Driven. Apply Today, Interview Tomorrow - Very Competitive Experience Based Pay Starting Between $25.00-$...
- 4/24/2024 12:00:00 AM
- TOLIN FACILITY SERVICES
-
Chevy Chase, MD
- Job Description Job Description Company Overview: Service Logic is the nation’s largest independent HVAC service company...
- 4/23/2024 12:00:00 AM
- Ichgcp
-
Potomac, MD
- **Associate Sales Consultant - Medical Device Sales Support - Great Falls, MT FYA01765** **IQVIA Holdings Inc.** ****Var...
- 4/22/2024 12:00:00 AM
About Rockville, Maryland
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