SAP Program Manager jobs in Germantown, TN

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SAP Manager - Manufacturing
  • KP Recruiting Group
  • Memphis, TN FULL_TIME

  • KP Recruiting Group is a consulting firm that provides leadership and exceptional talent to some of the world’s leading companies. Headquartered in the Midwest, KP Recruiting Group has successfully completed countless engagements in the United States, Europe and Latin America. We represent clients in all industries and all sizes. Our mission is to provide exceptional client and candidate experiences in order to get the best possible results. On behalf of our client, we are excited to present the following confidential role. We look forward to hearing from you and discussing the opportunity!

     

    The Role:


    ​
    The SAP Technical Services Manager is responsible and accountable for all SAP Basis Administration-related applications and database functions required to implement and sustain a dynamic, large scale, integrated, multi-tiered SAP environment consisting of, but not limited to ERP, BW, SCM, CRM, Enterprise Portals, Solution Manager, Business Objects, Data Services and other Netweaver based systems.  This position reports to the Senior IT Manager, Technical Application Services, and is responsible for managing the relationship with external service providers to provide the aforementioned services.

    This position will have regular interaction with managed service providers to ensure that Sylvamo systems are meeting all aspects of the service level agreements (SLAs) and processing projects, requests, incidents, and enhancements in a timely manner.

    The primary responsibilities include:
    • Hold our managed service partners accountable for providing reliable, resilient, high-performing, and cost-effective processing, storage, and transmission of data among internal applications, external customers, vendors, service providers, and other business partners.
    • This processing, storage, and delivery of near-time and real-time data is critical for our company to do business across major process areas that include Order Management, Manufacturing, Maintenance, Procurement, Distribution, Finance, and Human Resources.
    • Participate on the Technical Application Services Lead Team. 
    • Plan, assign and monitor projects and tasks. 
    • Complete performance activities and technical reviews of managed service providers. 
    • Direct the establishment of appropriate processes to ensure the day-to-day operation of the SAP environment. 
    • Deliver a stable, available, secure, controlled (SOX), sustainable, and recoverable SAP environment for Sylvamo. 
    • Achieve high level of customer satisfaction and appropriate level of availability through monitoring, alerting and management of all factors that impact businesses’ ability to operate. 
    • Work with IT vendors to supply the services in scope while balancing cost and performance. 
    • Work with peers to achieve high levels of customer satisfaction through monitoring and management of all services that impact the business’s ability to operate; influence people, process, and technology choices to optimize our services and support model, leveraging proactive resolution of potential service interruptions. 
    • Accountable for operational metrics which are monitored, collected, and reported in a timely manner. 
    • Adopt methodologies to ensure that defects are identified and quality of service is uninterrupted by technology changes. 
    • Establish and maintain collaborative relationships with key IT service providers to manage and optimize the services and support necessary for an effective and efficient IT organization.                                          
    Key Accountabilities:
    Operations and Support
    • Ensure that the SAP Basis supported infrastructure is developed, maintained, and supported such that it meets clients’ needs and effectively uses standards, policies, and procedures to ensure efficiencies of scale are realized. 
    • Ensure the development, implementation, and maintenance of effective monitoring and performance systems for each SAP application area that enable management, service providers, and clients to readily understand process performance and quality of service. 
    • Coordinate frequent reviews of each technology roadmap with the Enterprise Architecture team to ensure adjustments in the overall IT strategy are incorporated into the annual planning cycle. 
    • Utilize targeted metrics for reporting vendor compliance/performance, leveraging scorecards appropriately. 
    Planning 
    • Develop and administer capacity planning for each SAP application area to ensure the robustness and performance of the infrastructure meets the business demand. 
    • Oversee the project and support requirements for the SAP application area and work with associated ETS & EAS teams to address peaks in demand, and react to balance service quality. 
    Strategic Planning 
    • Maintain good lines of communication within ETS/EAS to help facilitate the short-term and long-term objectives of the SAP environment as it relates to both the systems overall health as well as being agile enough to meet business requirements. 
    • Coordinate frequent reviews of each technology roadmap with the Enterprise Architecture team to ensure adjustments in the overall IT strategy are incorporated into the annual planning cycle. 
    Leadership 
    • Facilitate the adoption of a service oriented architecture enabling composite application development and reuse. 
    • Interface with management to establish priorities, set budget requirements, review performance and align service delivery with business direction. 
    • Manage assets effectively and leverage change and configuration management to keep records accurate. 
    • Work with vendors to ensure service levels are met and expectations managed, while providing leadership in continually improving and maturing partnerships to provide the highest level of customer service. 
    • Manage on-site vendors and their activities, utilizing them as staff augmentation for Sylvamo teams. 
    • Assist in negotiating strategic enterprise agreements for key ITSD vendors, working with IT stewards such as Global Sourcing, the Vendor Management Office, and IT service providers. 
    Maintain strong customer relationships and meet service level expectations for supported services: 
    • Communicate effectively and build solid relationships with key customers and other IT groups at appropriate leadership levels. 
    • Work with team members, business partners, vendors, and other IT stakeholders to define, document, and execute appropriate SLAs. 
    • Leverage systems management and monitoring tools to provide 24x7 support in accordance with SLA’s. Focus on process implementations/improvements for all supported platforms. 
    Financial Management 
    • Lead / participate in IT and business case analyses to determine and recommend infrastructure and architectural application modifications, interfaces, and cost estimates for system improvements. 
    • Work with vendors to ensure service levels are met while managing costs. 
    ​


    Requirements

    • Twelve to fifteen years of experience in an Information Technology role with 10 years of general system or application management and leadership 
    • College degree required with an emphasis in computer science, information technology or computer engineering.  Post-graduate MBA or business degree a strong plus; other independent study in business and/or computer science helpful.  SAP experience preferred. 
    • Ability to communicate effectively with management and technical professionals 
    • Strong oral and written communication skills 
    • Effective conflict management skills 
    • Proven people development and effective employee engagement skills 
    • Ability to lead and motivate others; achieving results through the management of others 
    • Is dedicated to maintaining relationships with customers and partners to meet or exceed expectations 


    Benefits

    Our client offers a comprehensive benefits package including:

    401k Matching

    Family and Individual Insurance Packages (Health, Life, Dental, and Vision)

    Paid Time Off & Paid Holidays

    Long & Short-Term Disability

    Identity Theft Plans

    Retirement & Pension Plans

    Employee Assistance Program

    Employee Referral Program

    Tuition Reimbursement Programs

    Advancement & Professional Growth opportunities 

    Parental Leave

    & More



  • 1 Month Ago
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US E - Consulting SAP FICO Manager - EP/SAP - FY24
  • Deloitte US
  • Memphis, TN FULL_TIME
  • Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. From learning to leadership, this is your chance to take your career to the next level. Deloitte can show ...
  • 29 Days Ago
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US E-Consulting SAP PP Manager - EP/SAP - FY24
  • Deloitte US
  • Memphis, TN FULL_TIME
  • Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. From learning to leadership, this is your chance to take your career to the next level. Deloitte can show ...
  • 1 Month Ago
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US E - Consulting SAP PRA/JVA Manager - EP/SAP - FY24
  • Deloitte US
  • Memphis, TN FULL_TIME
  • Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. From learning to leadership, this is your chance to take your career to the next level. Deloitte can show ...
  • 1 Month Ago
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US E-Consulting SAP SD/OTC Manager - EP/SAP - FY24
  • Deloitte US
  • Memphis, TN FULL_TIME
  • Industry-leading clients. An award-winning culture. Top-notch connections. Big opportunities. Relentless disruption requires organizations to embrace more than iterative change. Deloitte Consulting's ...
  • 1 Month Ago
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SAP/SF Integrations Data Lead Manager
  • Deloitte
  • Memphis, TN FULL_TIME
  • Job DetailsAre you a natural leader with a passion to dig in and pioneer new technology-enabled methods and processes for some of the largest corporate entities in the world? Our team works to drive a...
  • 11 Days Ago
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0 SAP Program Manager jobs found in Germantown, TN area

About Germantown, Tennessee

Germantown is a city in Shelby County, Tennessee, United States. The population was 38,844 at the 2010 census. Germantown is a suburb of Memphis, bordering it to the east-southeast. Germantown's economy is dominated by the retail and commercial service sectors; there is no heavy industry in Germantown. In the city center is the "Old Germantown" neighborhood, anchored by a railroad depot (a 1948 reproduction of the 1868 original) and railroad tracks that recall the community's earliest days of development as an outpost along the Memphis and Charleston Railroad. The city hosts many horse shows a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for SAP Program Manager jobs
$134,094 to $179,511
Germantown, Tennessee area prices
were up 1.3% from a year ago
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What does a SAP Program Manager do?

SAP Program Manager
Collaborate with others to promote the exchange of ideas and experience among stakeholders with responsibility for risk and serve as independent voice to help pressure test risk levels and appropriate mitigation strategies.
December 03, 2022
Leading in a matrix organization and without formal authority is required.
December 08, 2022
Assist with the planning, tracking, documentation and status updates for the project.
January 19, 2023
Developing and managing contracts that clearly articulate engagement scope, obligations, and commercial constructs.
February 18, 2023
Communicate with team and customers to build credibility and ensure all parties are informed of the strategy, major issues and dependencies.
February 19, 2023
Provide transparency to portfolio investments, manage the financials, and works with the project managers and relevant stakeholders to review forecasting against budgets.
April 06, 2023