SBA Business Development Officer jobs in Charlotte, NC

Reports to: Sr. Director of Investor Relations

Job Summary:

The Charlotte Regional Business Alliance® is seeking a highly motivated and results-oriented self-starter to join our team as an entry level Business Development Associate will be part of the Investor Relations team and will contribute to the overall growth of the organization. This position offers an excellent career growth opportunity to learn the field of sales & non-profit development while contributing to the evolution of the Charlotte region. As a membership-based organization, the Business Development Associate will be charged with creating a positive and cohesive experience for CLT Alliance investors across all interactions with the organization. The Business Development Associate will create, optimize and improve the overall investor journey to build lasting relationships and loyalty with the CLT Alliance. Through one-on-one meetings, calls and/or other interactions, the Associate will guide investors through their customer journey to activate their investment and in turn, revenue will be generated in both new and renewal of investment and potential sponsorship sales.

Responsibilities include:

• Assist the sales team in creating and maintaining sales materials, presentations, and reports.
• Partner with VP of Investor Relations and Chief Development Officer to develop and implement effective sales strategies.
• Create customer experience journey maps.
• Partner with internal teams to ensure seamless execution of sales processes.

• Provide exceptional customer service by promptly addressing inquiries and resolving any issues.
• Follow up with customers to ensure satisfaction and encourage continued investment.
• Meet with all CLT Alliance investors (Champion and below) to ensure they are taking advantage of their investment. Look for ways to enhance their experience by executing their customer journey.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling.
• Attend and support CLT Alliance events as needed.

• Accurately record ongoing activity – meetings, results, sales opportunities and other items.
• Analyze sales data to identify trends, areas for improvement, and potential growth opportunities.
• Conduct market research to identify potential customers and market trends.
• Utilize various lead generation tools and techniques, including cold calling, email campaigns, and social media prospecting.
• Maintain database of potential customers and update regularly with accurate/relevant information.
• Qualify leads and schedule appointments with potential investors.
• Actively participate in sales meetings by contributing to sales forecasting and goal setting.

Requirements:

• Bachelor's degree in business, marketing, or a related field preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service skills.

• Ability to work independently and as part of a team.

• Open to learning new technology including, but not limited to CRM software and MS Office Suite.

• Highly motivated, target-driven, and results-oriented.

• Prior experience in sales or a customer-facing role is a plus.

• Passion for the Charlotte region and its business community.

Evaluation of Job Performance:

Bi-Yearly review with Chief Development and Investor Relations Officer

Compensation:

• Competitive base salary plus annual bonus structure

• Work place flexibility

• Health insurance, 401K and paid holidays

• Additional incentives may be provided based on performance and commensurate with experience.

Salary Range: $55,000 to $65,000

CLT Alliance:

The Charlotte Regional Business Alliance® champions, serves and works to unite a region comprised of people from all walks of life. We honor diversity, inclusion, and equity internally and externally. We are committed to advancing economic opportunity and prosperity for all across the Charlotte Region.

Join our dynamic sales team and take the first step towards a successful sales career! To apply, please download and complete the application, forward with cover letter and resume to careers@charlotteregion.com.