Scientific Writer jobs in Huntington, WV

Job Overview: We are seeking a skilled and customer-focused Service Writer to join our team. As a Service Writer, you will play a crucial role in ensuring the smooth operation of our automotive service department. You will be responsible for interacting with customers, assessing their vehicle needs, and coordinating service appointments. The ideal candidate will have a strong background in automotive diagnostics and possess excellent communication skills. Responsibilities: - Greet customers and provide exceptional customer service - Assess customer vehicle needs and recommend appropriate services - Write accurate and detailed service orders - Communicate with technicians to ensure timely completion of repairs - Upsell additional services or products to customers - Coordinate with parts department to ensure availability of required parts - Maintain accurate records of customer interactions and service history - Provide status updates to customers regarding their vehicle repairs - Handle customer inquiries and resolve any issues or complaints Skills: - Automotive diagnostics: Proficient in diagnosing automotive issues and recommending appropriate repairs - Upselling: Ability to identify additional services or products that may benefit the customer and effectively communicate their value - Service writing: Experience in writing accurate and detailed service orders, including identifying required parts and labor - Tire service: Knowledge of tire maintenance, including rotation, balancing, and replacement - Auto service management: Familiarity with managing automotive service operations, including scheduling appointments and coordinating workflow - Automotive sales: Understanding of automotive sales techniques and the ability to promote services or products to customers - Automotive repair: Basic knowledge of automotive repair processes and terminology - Shocks struts: Understanding of shocks and struts systems, including inspection and replacement procedures - Mechanical knowledge: Strong mechanical aptitude and understanding of vehicle systems and components - Customer service: Excellent communication skills with a focus on providing exceptional customer service Join our team as a Service Writer and contribute to our commitment to delivering high-quality automotive services to our valued customers. Apply today!

Job Type: Full-time

Pay: $51,924.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to Relocate:

• Grayson, KY 41143: Relocate before starting work (Required)

Work Location: In person