Security Operations Center Manager jobs in Middletown, DE

Terms of Employment

• W2 Contract, 12 months (Possible Extension)
• The position is 100% onsite - Primary location is in Kennet Square, PA.
• The center is 24/7 and Operator are required to work weekends and holidays. (Example – Thanksgiving, Christmas, and New Years)
• Operators are contacted while off duty to fill a shift due to an absence.
• Operators may be required to work overtime – no more than 12 hrs a shift.
• The schedule for this position:
  • Thursday – Monday 11PM-7AM
  • Tuesday and Wednesday - Off

• Monitor and remediate intrusion detection alarms
• Answer and prioritize incoming emergency and routine security event calls
• Dispatch law enforcement/first responders to security incidents
• Manage and log site entry/exit system disarm events
• Identify security system issues, create service requests for system repairs, and validate corrective maintenance
• Log personnel into substations
• Log and manage status of site intrusion systems
• Maintain shift activity logs
• Perform and document system checks and video tours
• Perform forensic investigative support of video and access control records
• Perform administrative ESOC tasks

• 2 years of experience working in a security operations center (SOC), help desk/service desk environment, or dispatching environment.
• Experience handling time-sensitive inbound and outbound calls.
• Experience providing customer service over the phone.
• Comfortability navigating multiple applications and monitors.
• Effective interpersonal and communication skills.
• Ability to work effectively under high stress situations to rapidly assess and respond to life safety and security incidents.

• Experience using CCure 9000E, ExacqVision, or similar intrusion alarm system.
• Experience working in a dispatching environment.
• Experience in IT security.
• Experience in physical badging.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

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