Select Customer Relationship Manager jobs in Boston, MA

Company Overview

Trove is an administrative financial services company that understands the complex needs of highnet-worth individuals, families and/or their organizations. Trove delivers an array of bespoke, day-today, financial solutions to the families and engagements it serves. We have 5 office locations; Boston, MA, New York City, NY, Bryn Mawr, PA, Salt Lake City, UT, & Stamford, CT. Through continued growth we have become the leading independent multi-family office in North America! At Trove we are dedicated to building centers of excellence with a trusted, innovative, and expert team to support our families and engagements. We look for talented people who are motivated, curious, collaborative, and have a passion for delivering the highest quality services with a culture of teamwork. Interested? Read more about the day-to-day responsibilities of our Relationship Manager role below!

Job Description

As a Relationship Manager at Trove, within our Family Office division, you will be a key leader in our organization, responsible for taking ownership of client engagements, team development, and certain business processes. Your command of our core values and dedication to service excellence will play a vital role in our continued success. Additionally, your ability to understand overall business strategies and drive business development will contribute to our growth.

Responsibilities include, but are not limited to:

• Take ownership of engagements, demonstrating accountability and dedication to ensuring exceptional service delivery.
• Oversee and enhance specific business processes, promoting efficiency and effectiveness.
• Command and uphold our core values, including timeliness, accuracy, and more, in all interactions.
• Recognize the uniqueness of each engagement and adapt to deliver an exceptional experience tailored to each relationship with a high focus on responsiveness and quality communication while anticipating needs.
• Identify possible projects and opportunities for expansion within existing engagements.
• Review the bill pay cycle from a fiduciary standpoint, ensuring proper documentation and approvals are in place with a focus on internal controls and best practice. Full ownership of the books and records for each engagement, with strong accounting knowledge, including ensuring the accuracy of the full Balance Sheet and Income Statement.
• Possess a thorough understanding of investment administration including industry standards, asset classes, and investment structures, along with how to account for them.
• Customize and develop enhanced reports and analyze to identify and address any potential issues, and ability to lead discussions with families and advisors.
• Manage and oversee the tax coordination process for engagements, including arranging payments and signatures, document procurement, and participating in tax planning discussions.
• Understand estate planning techniques and strategies and coordinate with advisors on estate planning processes.
• Review insurance coverage and identify opportunities for optimization.
• Assist with concierge projects and recognize opportunities for relationship expansion.
• Fully manage the payroll process and navigate employment and tax laws.
• Stay informed about industry issues, such as family governance, and family office structuring.
• Act as a trusted advisor and actively build and foster relationships with the family and advisors.
• Manage workload, meet internal and external deadlines, ability to effectively delegate, and identify efficient use of team.
• Utilize and train the team on relevant software and processes, procedures, and engagement details.
• Full ownership over relationship management, ensuring effective communication and coordination within the team and with external providers.
• Oversee engagement billing process, and profitability analysis.
• Coach and develop staff, providing constructive feedback, soft and technical training, and support for career growth.
• Ability to manage 3-4 direct reports and related HR responsibilities, including goal progression and mid-year/ year-end review process.
• Lead by example, promoting teamwork, professionalism, and a positive work environment.
• Attend conferences, networking events, business development meetings, and assist with proposals to expand the business.,.
• Strategic mindset that helps support the company's objectives and identify opportunities and risks for the business.

Qualifications, Skills & Experiences for Success:

• Minimum of a bachelor's degree.
• Professional business certification strongly desired (CFP, CPA, CTFA, AEP, MBA, MSA, etc.).
• 5-10 years experience in the family office or related industry.
• Exceptional leadership and communication skills.
• Ability to motivate and inspire others and lead initiatives.
• Expertise in financial software, Microsoft Office, and CRM systems.

Compensation:

Trove Family Office offers outstanding compensation packages where you will be rewarded for your experience and recognized for the value you bring to our team of professionals. Our packages also include discretionary bonus targets, generous retirement plan company matching, medical and dental benefit options and more. We offer team rotation opportunities, specialized educational courses and seminars, company events, senior mentor programs and community services events.

Location:

The position will be based in of Trove's Boston, MA, Office

Equal Opportunity Employer

Trove is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, sex, marital status, religion, creed, ancestry, national or ethnic origin, physical or mental disabilities (as defined in the Americans with Disabilities Act), sexual orientation, or gender identity.