Senior Commercial Manager jobs in Houston, TX

The Senior Commercial Systems Manager plays a vital role in ensuring the seamless functioning of commercial technologies and promotional platforms (e.g. BI; Salesforce.com; HubSpot, etc.) and the enablement of efficient commercial processes and operations. By aligning systems with commercial processes, and ensuring optimal performance, this role contributes significantly to the Sales, Marketing, Customer Service organization’s overall success and growth. This role is responsible for overseeing the implementation, integration, and optimization of various commercial systems and technologies within the organization and collaborates with cross-functional teams to ensure seamless operations and enhance efficiency across sales, marketing, customer service departments, BI, and IT. This role requires a combination of technical expertise, project management skills, knowledge of the customer base and sales and marketing processes, campaign management initiatives and goals, and overall deep understanding of business processes and need for maintaining a strong customer database.  Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US.

What the Senior Commercial Systems Manager Does Each Day:

• Lead the implementation of commercial software systems, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Sales Force Automation (SFA) tools
• Work closely with vendors and internal IT teams to configure, customize, and deploy commercial systems tailored to the organization’s needs. Collaborate with stakeholders to design, implement and manage processes and programs to improve salesforce effectiveness and productivity
• Oversee the integration of commercial systems with existing applications and databases
• Ensure data consistency, accuracy, and security across all integrated systems.
• Ensures accurate customer data to make to make strategic decisions to ensure the achievements of strategic sales and organizational goals
• Develop and maintain data migration processes to facilitate the transfer of data between systems
• Monitor the performance of commercial systems, identifying areas for optimization and improvement
• Implement upgrades, patches, and enhancements to maintain system efficiency and security
• Troubleshoot and resolve system issues in a timely manner, collaborating with IT support teams when necessary
• Facilitates successful implementation of new programs by ensuring a well-defined, efficient commercial process by identifying, proposing, and implementing automation solutions to ensure efficiency
• Provide training and support to end-users to maximize their utilization of commercial systems
• Develop training materials and documentation to facilitate user adoption and understanding of system features
• Oversees the recommendation and delivery of field and corporate commercial systems training to all commercial and commercial support personnel
• Act as the point of contact for user inquiries, addressing system-related questions and issues promptly
• Customize commercial systems to align with specific business processes and requirements
• Design and implement workflow automation to streamline sales, marketing, and customer service processes
• Collaborate with stakeholders to understand workflow needs and translate them into system configurations
• Partners with senior sales leadership to identify opportunities for sales process improvement
• Collaborate with business intelligence teams to integrate commercial system data into comprehensive analytical tools
• Ensure compliance with data protection regulations and industry standards
• Implement security measures to safeguard sensitive information stored within commercial systems
• Conduct regular security audits and risk assessments to identify and mitigate potential vulnerabilities

Our Most Successful Senior Commercial Systems Manager:

• Are proficient with excel spreadsheets and other statistical
• Are proficient in commercial systems
• Have excellent project management and organizational skills
• Work well in a team
• Have a customer-focused mindset, are adaptable, and willing to learn
• Have strong communication and presentation abilities

Minimum Requirements for this Role:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field required
• 7 years of experience in a pharmaceutical or healthcare services environment that utilizes CRM and sales and marketing automation software/platforms
• Experience in implementing and managing commercial systems, preferably in a similar industry
• Proficiency in CRM, ERP, and SFA platforms (e.g., Salesforce, SAP, Microsoft Dynamics)
• Strong project management skills, including the ability to manage multiple projects simultaneously
• Excellent analytical, problem-solving, and communication skills
• Knowledge of data integration, customization, and workflow automation techniques
• Understanding of data security protocols and compliance requirements
• Must be currently authorized to work in the United States on a full-time basis; QuVa will not sponsor applicants for work visas

Any of the Following Will Give You an Edge:

• Master’s degree

Benefits of Working at QuVa:

• Comprehensive health and wellness benefits including medical, dental and vision
• 401k retirement program with company match
• 22 paid days off plus 8 paid holidays per year
• Occasional weekend and overtime opportunities with advance notice
• National, industry-leading high growth company with future career advancement opportunities 

About QuVa:

QuVa Pharma is a national, industry-leading, FDA registered 503B outsourcing services company that provides hospitals with essential medications in ready-to-administer injectable formats that are critical for effective patient care. We are leading the way with unmatched expertise in current Good Manufacturing Practices and sterile pharmaceutical manufacturing, and the highest quality and safety standards so hospitals can more confidently and reliably focus on patient care nationwide. As a leader in sterile compounding, we continue to invest in automation and integrated technologies to improve our production processes, safety, consistency, and product quality.

As part of our team, you'll experience being at the forefront of groundbreaking solutions, collaborating with brilliant minds, and making a tangible impact in healthcare delivery.

QuVa is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. QuVa's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with QuVa is “at will.”