Service Advisor jobs in Akron, OH

SUMMARY

Sells and schedules needed service work in the service department. Takes and schedules our customers in on a timely basis and provides exceptional customer service to our customers.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on repair order.

Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Provides a complete and accurate written cost estimate for labor and parts.

Utilizes writeup and upsell system to provide quotes and estimates

Utilizes up to date technology for writeup process

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Explains completed work and all charges to customers.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

Must work hours as scheduled. Regular and reliable attendance is required.

Works well with management and follows requested duties from management

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Establishes “promised time.” Checks with dispatcher, if necessary.

Implements and maintains a service marketing program.

Implements a quality control process to eliminate comebacks.

Supervises all cleaning and prepping of new and used vehicles.

Maintains a professional appearance.

Keeps work area clean.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain and maintain any certificates, licenses, and registrations as required by Dealership.

Must maintain valid Driver's License that meets dealership insurability requirements.

PHYSICAL DEMANDS

Ability to be on feet up to four hours at a time with no restrictions.

Ability to stand/sit with no restrictions.

Ability to enter/exit and operate a motor vehicle with no restrictions.

Ability to lift up to 40 pounds at one time with no restrictions.

Other duties may be added as required.

Job Type: Full-time

Pay: $21.82 - $28.00 per hour

Expected hours: No less than 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Work Days:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• How are you at upselling work behind the desk?

License/Certification:

• license (Preferred)

Ability to Relocate:

• Cuyahoga Falls, OH 44223: Relocate before starting work (Required)

Work Location: In person