Service Contract Administrator jobs in Fontana, CA

HCI Systems, Inc. is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, and more. We are looking for a dynamic, self-starting individual to join our Service administration team.

Primary Responsibilities:

Duties include, but are not limited to:

· Answer phones and generate emergency service call work orders

· Coordinate inspection and repair appointments with customers and building personnel

· Follow up with field technicians and subcontractors for completed reports

· Review completed work orders and process for invoicing

· Review completed test reports for accuracy and code compliance. Submit to various reporting agencies and customers.

· Analyze and evaluate processes for improved efficiency

· Active participation in process improvement efforts

· Assist in identifying customer needs and perform high volume of administrative duties

· Must provide strong and clear oral and written communication, and be able to respond to routine inquires in a timely manner

· Knowledge of principles and processes for providing customer service, which includes interpretation and execution of customers’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate customer satisfaction and strong follow up skills

· Recent working knowledge of software including Word, Excel, and Outlook are required

Qualifications:

· Associates degree or equivalent work experience

· 2 years of scheduling and/or dispatching experience preferred

· Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians

· Familiarity with service and/or construction environment is desired

· Highly motivated and success driven with strong interpersonal and communication skills

· High degree of self-discipline and organization

· Typing speed 45 WPM

HCI Systems, Inc. provides excellent pay and benefits to include medical, dental, vision, paid time off, paid sick leave, paid holidays, access to low-cost life insurance, and a 401k retirement plan with company match.

Equal Employment Opportunity

HCI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, HCI will reasonably accommodate.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person