Service Contract Administrator prepares, reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts. Being a Service Contract Administrator secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. Additionally, Service Contract Administrator may participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations. Requires a bachelor's degree. Typically reports to a manager. The Service Contract Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Service Contract Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Description
Job Summary
The Contract Administrator will support the Compliance Department in overseeing the creation, negotiation, signing, and upholding of contracts and ensuring contractual compliance in accordance with organizational policies, customer requirements, state and federal laws and regulations, and ensure all contracts are accurately tracked in the database. This position will track policies and procedures for Heartspring’s annual renewal and updating needs, along with working cross departmental to support the creation and review of new policies and procedures.
This position will serve as a central point of contact and address contractual questions to internal and external customers, communicate updates, identify concerns, and work to resolve contractual issues; represent Heartspring’s unwavering commitment to provide world-class education, therapies, and supportive services to children and youth who have intellectual disabilities, developmental disabilities, and other special needs.
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