Service Contract Administrator prepares, reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts. Being a Service Contract Administrator secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. Additionally, Service Contract Administrator may participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations. Requires a bachelor's degree. Typically reports to a manager. The Service Contract Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Service Contract Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
POSITION TITLE: Customer Service Administrator
DESCRIPTION OF DUTIES: Performs customer service, billing, and collection of water, sewer, garbage and ambulance fees. Schedules and coordinates meter readings, audits, required corrections, cut/off dates and billing activities. Investigates and responds both verbally and in writing to complaints and inquiries from utility customers regarding utility billing, rates and city policies regarding utilities. Directs and supervises the work of Meter Reader Lead as it relates to meter connection and disconnection of service, meter re-checks, meter irregularities or customer concerns related to meter serves as a liaison between Meter Services and Utility billing answers billing and account questions. Receives, records, and processes requests for utility connects, disconnects and transfers for residential and commercial utility accounts. Prepares reports as required. Assists with preparation of annual budget; tracks and reports monthly variances to plan. Develops, implements and maintains utility billing/ meter work order standard operating procedures; works with Meter Reader Lead to establish acceptable completion times. Staff, train, supervise, evaluate, discipline, and direct responsible positions tasked with billing customers, collecting payments, resolving problems, and reading meters for utility accounts. Generate schedules for multiple processes and activities and schedules staff accordingly.
EDUCATION REQUIRED: Associate's Degree or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Three (3) years' increasingly responsible recent experience in utility billing and/or customer service. One (1) year supervisory experience.
EXPERIENCE/SKILLS REQUIRED: Comprehensive knowledge of problem-solving, conflict management and customer relations techniques. Proficient skills to communicate clearly and concisely in English, both orally and in writing. Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint. Comprehensive understanding of all City safety rules and operating procedures. Ability to maintain proficiency and knowledge of current and/or new regulations.
AN EEO EMPLOYER DRUG FREE WORKPLACE
Finance
April 16, 2024 4:00 PM
Open Until Filled
Clear All
0 Service Contract Administrator jobs found in Shreveport, LA area