Service Contract Administrator jobs in Somerset, NJ

Job Summary

Working in a complex, evolving healthcare purchasing environment, the Contract Administrator will work closely with and support the Contract Analysts, Corporate Accounts Managers, and the general Sales Team in providing the best experience to our internal and external customers. Contract Administrator must understand the overarching landscape and nuances in accounts to best coordinate and manage the operational requirements of the contracts and analytics team processes. Contract Administrator will be responsible for efficiently and accurately supporting a full range of sales contract lifecycle management processes that have a direct impact on our business continuity and growth.

Job Details/Responsibilities

1. Maintain membership database for assigned Group Purchasing Organizations (GPO) through timely Letter of Commitment (LOC) administration and processing and communicate data for internal users.

2. Assist in the investigation of pricing discrepancies and issues and determine the root cause for resolution and process improvement purposes. a. Accurately create rebill requests for review and submit for processing.

3. For assigned region and working with Sr./Contracts Analyst(s), responsible for the following contractually required administrative fees and incentive rebate processes: a. Set up New Accounts for payment. b. Submit into ARIBA requests for GPO Administrative Fee and Incentive Rebate payment.

4. Prepare monthly, quarterly, and annual sales reports (e.g., Business Review and Price Impact Reports) for assigned account contracts.

5. Provide assistance to manage Integrated Delivery Networks (IDN), and assist with Request For Information (RFI) and Request for Proposals (RFP).

6. Responsible for maintaining the following master price lists: a. Assigned GPO Price File; General Price File. i. Ensure timely updates when new products are launched. ii. Ensure upload into all applicable platforms, e.g., Contract and Pricing System (CAPS).

7. Update contractual price list files on a timely basis.

8. Maintain customer master for the following contracting purposes: a. IDN/GPO grouping/coding in SAP via Master Data Governance (MDG) or applicable input table using the Definitive Database tool. b. Set up and maintain Outpatient and Facility Contracts. TMC is an Equal Opportunity Employer Page 2 c. Review and address New Account setup (GPO Affiliation confirmation)/ Account Change Emails.

9. Additional responsibilities: a. Manage the Price Expiration process including ensuring all notifications are sent in a timely manner. Assist with follow up to the sales team. b. Review all CAPS price execution notification emails to ensure timely response. Responsible for executing all non-contract pricing to ensure upload into SAP. c. Monitor and act on emails in the TIS Contracts email box, triaging to the appropriate team members, as necessary. d. Monitor pricing accuracy in pricing system and ERP system via the System Price Comparison report process. e. Weekly download of the active account list on shared drive. f. Develop and maintain assigned departmental SOPs and Work Instructions. g. Manager Contract Price Expiration process. h. Assigned region periodic price audits for accuracy. i. SharePoint intranet maintenance as requested.

10.Continually evaluate relevant internal processes, procedures and systems and proposes recommended improvements to management.

11.Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals.

12. Perform other job-related duties as assigned.

Working Conditions/Physical Requirements

This position exists in an office environment. Approximately 10% overnight travel is required.

Knowledge, Skills and Abilities (KSA)

• Ability to quickly learn Terumo’s products, procedures and systems.
• Strong written, verbal, and interpersonal skills.
• Well organized, skilled at time management, and able to manage multiple priorities and deadlines while working under minimal supervision in a fast paced, deadline driven environment.
• Computer skills including Microsoft Office and ability to run recurring and ad-hoc reports.
• Able to handle confidential information.
• Detail orientated and thorough.
• Self-starter and able to work independently as well as part of a team.
• Strong level of ownership and drive for meeting / exceeding expectations is required.
• Ability to build strong relationships with all internal and field associates.

Qualifications/ Background Experiences

• Bachelor’s degree required, preferably in business or finance, or equivalent combination of education, experience and training.
• Working knowledge of medical device or pharmaceutical industry contracting, including knowledge of standard business practices a strong plus.
• Experience with a contracting ERP system (i.e. JD Edwards, SAP, etc.) preferred.
• High level of proficiency in Microsoft Excel and Microsoft Word a must.