Service desk Lead jobs in the United States

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What you'll do:

Working on the developer tooling, processes, and productivity means speeding up all of engineering by improving the efficiency of the development process across all aspects. We design and implement processes and tools that impact everybody and help the organization continuously scale. If you're the kind of engineer who says "I want to fix that", or "I can see how we can make experience of our engineers better" whenever you encounter a problem, then come join us. We focus where we can have the most impact, whether it's prototyping new platform-wide technologies, improving build performance, rethinking code organization, application monitoring and alerting systems, or building completely new deployment frameworks, just to name a few. The Trade Desk's platform pushes the boundaries of modern software engineering and keeping it balanced requires tools and processes that do the same.

Who you are:

• Cares deeply about improving developer experience, tools, and engineering processes.
• Communicates clearly and empathetically; your customers are your peers and you will work with them every day.
• Drives innovative solutions while being sensitive to the current needs and realities of your fellow engineers.
• Ability to navigate differing opinions, ambiguity, and compliance requirements to build and advocate designs with clear objectives and trade-offs.

Variety of technical opportunity is one of the best things about working at The Trade Desk as a software engineer which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We don't need engineers who know all the answers; we need engineers who can invent the answers no one has thought of yet, to the questions yet to be asked.  

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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