Service Desk Supervisor jobs in Ann Arbor, MI

Job Description

The employee will be responsible for a variety of job functions related to felony offenders and protection of the public. These responsibilities will include the preparation of background reports on offenders convicted in Circuit Court which will be utilized to determine sentences; supervision of offenders placed on community supervision through Court ordered probation or parole from a state correctional facility. The employee will be required to supervise a caseload of offenders, which may include but is not limited to: sex offenders, offenders placed on a variety of electronic monitoring devices including GPS, non-GPS sex gender, gender specific, mentally ill, special needs, Interstate Compact, minimum telephone reporting or other specialized caseloads as designated by the Deputy Director of Field Operations. The employee will follow policy, procedures, work statements, FOA Memoranda, Director Office Memorandums (DOM) and Guiding Principles of the Department of Corrections in order to meet the goals of the Department.

This is a position in which the incumbent works closely with law enforcement and is permitted to carry a firearm while on duty. This is a position in which the incumbent has regular unsupervised access to and direct contact with prisoners more than 50% of the time, probationers, or parolees, and is a DART (Drug/Alcohol Test Designated) position in accordance with Civil Service Rules. An incumbent as a trainee (9-level) will carry out a range of professional assignments while learning the methods of work. An employee will generally progress to the intermediate (10-level) and experience (11-level) after satisfactory performance and completion of the required service hours with increased job responsibilities.

At the experienced (11-level), the employee performs a full range of professional parole/probation officer assignments in a full-functioning capacity. Considerable independent judgement is required to carry out assignments that have significant impact on services or programs.

This position is located at:

Required Education and Experience

Education
Possession of a bachelor's degree in criminal justice, correctional administration, criminology, psychology, social work, counseling and guidance, child development, sociology, school social work, social work administration, education psychology, family relations, human services, or theology.

Experience

Parole/Probation Officer 9
No specific type or amount is required.

Parole/Probation Officer 10
One year of professional experience working with adult offenders equivalent to a Parole/Probation Officer 9.

Parole/Probation Officer P11
Two years of professional experience working with adult offenders equivalent to a Parole/Probation Officer, including one year equivalent to a Parole/Probation Officer 10.

Alternate Education and Experience

Parole/Probation Officer 9
Possession of a bachelor's degree in any major and one year of Department of Corrections' experience.

OR

Education level typically acquired through the completion of high school and one year as an Assistant Resident Unit Supervisor 11 or Corrections Shift Supervisor 11; or, two years as a Corrections Field Services Assistant E10, Corrections Medical Unit Officer E10, Corrections Resident Representative E10, Corrections Security Representative E10, Corrections Transportation Officer E10, Resident Unit Officer E10, or Special Alternative Incarceration Officer E10; or, three years as a Corrections Medical Officer E9 or Corrections Officer E9.

Additional Requirements and Information

• Ability to conduct investigations, evaluate findings, and prepare reports.
• Ability to work under stress and hazardous situations.
• Ability to communicate effectively with others.
• Ability to maintain favorable public relations.
• Ability to operate a computer and maintain good computer skills.
• Ability to write grammatical and accurate reports.
• Ability to operate a motor vehicle and have possession of a valid driver’s license and the availability of an automobile for business.
• Agents must have a good driving record. Agents must own or have access to an automobile which is properly registered and insured.

Accommodations

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24