Service Desk Supervisor jobs in California

For over 10 years, Answer Desk Solutions prides itself on delivering a comprehensive suite of top-tier outsourced customer services designed to elevate businesses across North America. Our range of services includes professional inbound and outbound calling, adept lead generation strategies, seamless appointment setting, robust customer support, meticulous market research insights, and proactive follow-up services. Whether it's enhancing sales, fostering client relationships, or providing unparalleled customer experiences, our dedicated team ensures exceptional support, enabling businesses to thrive and excel in their respective industries.

Position Duties
- Respond to customer inquiries in a professional and rapid manner
- Provide information about products and services to customers
- Handle and resolve customer complaints or concerns with patience and empathy
- Perform data entry tasks accurately and efficiently
- Maintain customer records by updating account information
- Follow communication scripts and guidelines to ensure consistent and quality customer service
- Collaborate with team members to achieve individual and team goals

Experience
- Previous experience in a call center or customer service role preferred
- Strong customer service skills with the ability to effectively communicate with diverse customers
- Bilingual proficiency in English and Spanish is a plus
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills

This is an exciting opportunity for individuals who are passionate about providing exceptional customer service in a fast-paced environment. We offer competitive pay, and opportunities for career growth. If you are a motivated team player with excellent communication skills, we would love to hear from you.

Apply now to join our dynamic team!

Job Type: Full-time

Pay: $700.00 - $750.00 per week

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Sacramento, CA 95821 (Required)

Work Location: In person