Service Writer jobs in Baltimore, MD

About us

Pocket Yacht Company is a small business in Chester, MD 21619. We are customer-centric and collaborative and our goal is to use our passion for boating to provide boat owners with a pleasurable experience; from the original purchase of your boat through every adventure that follows, including service and warranty.

The Pocket Yacht Company is now seeking a full-time Service Writer to join our growing team. This qualified individual must be able to problem-solve, work well in a team environment, and be efficient to achieve high customer satisfaction.

POSITION TITLE: Service Writer

REPORTS TO: Service Manager

A Service Advisor is often our first point of contact for service customers via telephone and in person. In this role, you will prepare written estimates for service work and parts and act as a liaison between customers, manufacturer representatives, and service technicians.

JOB DUTIES/RESPONSIBILITIES:

• Must have outgoing, friendly personality and superior communication and customer service skills
• Initiate work orders thru Lightspeed EOS and maintain control until closed and invoiced
• Must be organized and able to stay task focused throughout the day
• Must be customer service, yet goal-oriented, maintaining a sales-focused approach in an effort to increase service revenue
• Handles Repair Order charges
• Must handle credit card authorization is signed before service work is performed.
• Must make updates to work order by end of business each day.
• Handles service department filing and records
• Updates customer profiles using equipment, hours or other information from work orders
• Completes other duties as assigned

REQUIREMENTS:

• A high school diploma or equivalent
• Professional appearance and positive attitude to all customers
• Ability to communicate at a high level, both verbally and in writing
• Organizational and computer skills are required for the position
• Be team-oriented, self-motivated, and process driven
• Customer service or sales-related background preferable
• Have a valid state driver’s license

How to Apply: Applications

Benefits

• Two weeks of paid Vacation
• Five paid Holidays
• Three days sick leave
• 401K with matching company contributions after one year of employment.
• Performance bonuses and incentives

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Work Location: In person