Service Writer jobs in Oakland, CA

Service Writer schedules repairs with customers and prepares schedule for shop and field service personnel. Oversees timely processing of work orders. Being a Service Writer requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Service Writer works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Service Writer typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added Service Writer jobs

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Service Writer
  • Coast Counties Peterbilt
  • San Leandro, CA FULL_TIME
  • SERVICE WRITER
    $20/hour to $26.50 depending on experience
     
    POSITION PURPOSE:
    The Service Writer assists customers, the Service Manager & Service Team in the day-to-day operation of the Service Department. The Service Writer helps organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
     
     
    KEY RELATIONSHIPS:
    The Service Writer reports directly to the Service Manager. The Service Writer will communicate with co-workers in Parts, Truck Sales and PacLease as the course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs.
     
    The Service Writer will work closely with the other parts counter personnel, coordinating with them the various aspects of customer service requirements.  The Service Writer will also work closely with all service department stake holders, coordinating repair strategies, estimates, & updating repair status in an effort to provide excellent customer service.
     
     
    DUTIES & RESPONSIBILITIES
     
    Management – related
    • Meet with the Service Manager and other service department stakeholders each morning to establish repair strategies based on the night notes, dispatch sheets, and job priorities. 
    • Assign jobs, as needed, to technicians based on skills and abilities.
    • Maintain updates to all repairs via the technology platform for customer estimates and internal / external communications.
    • Review repairs in process as to time / estimate commitments.
    • Review technician write-ups for accuracy and completeness.
    • Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
    • Coordinate with the rear parts counter on repairs waiting for parts.
    • Open warranty claims with Eaton’s Real Time, Cummins’ Rapid Serve, etc.
    • All notes concerning customer conversations must be noted in the technology platform for customer estimates and internal / external communications.
    • Assist the service team with preparing accurate repair estimates using the technology platform for customer estimates and internal / external communications
    • Walk around customer’s vehicle and make note of any damages.
    • Schedule work for each day keeping in mind the current workload, the availability of technicians, and their capabilities.
    • All competed repair orders must be processed within 48 hours.
    • Assist the Service Manager in determining training requirements by recommending needed training based on repairs coming into shop that cannot be performed due to lack of technician skills. 
    • Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs aka Mitchell
    • Assist the Service Manager in establishing departmental goals and forecasts for each day and aid in accomplishment of these goals. 
    • Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
     
    Customer – related
    • Greet all customers in a friendly and timely manner.
    • Maintain contact with service customers via the technology platform for customer estimates and internal / external communications.
    • Check repair status and update customers as to changes in promised completion time, change in estimate to complete repairs, or needed additional repairs & update via the technology platform for customer estimates and internal / external communications.
    • Open and close repair orders as needed.
    • Recommend adjustments to invoices to the Service Manager.
    • Work with the credit department to maintain proper credit status on each repair order.
    • Check warranty or recall status on each vehicle and put printout with repair order.
    • Obtain all customer information and vehicle information prior to creating the repair order. Note all the customer’s complaints. Obtain customer’s authorization, email and signature prior to beginning repair.
    • Obtain purchase orders from each customer as needed (both internal, external, and warranty).
     
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
     
    Requirements
    •2 years in a truck service department is preferred
    •H.S. Diploma and Associates Degree preferred
    •Excellent Communication Skills - written and verbal
    •Proficient with Microsoft Office, Outlook, and Windows based software
     
     

  • 24 Days Ago
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M
Service writer
  • Mondelēz International
  • Oakland, CA FULL_TIME
  • Description Join our Mission to Lead the Future of Snacking AT Mondelēz International Full Time Nabisco Merchandiser / Order Writer Join our team of Full Time Nabisco Merchandiser / Order Writers and ...
  • Just Posted
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M
Service writer
  • Mondelēz International
  • Richmond, CA FULL_TIME
  • Description Join our Mission to Lead the Future of Snacking AT Mondelēz International Full Time Nabisco Merchandiser / Order Writer Join our team of Full Time Nabisco Merchandiser / Order Writers and ...
  • Just Posted
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M
Service writer
  • Mondelēz International
  • Berkeley, CA FULL_TIME
  • Description Join our Mission to Lead the Future of Snacking AT Mondelēz International Full Time Nabisco Merchandiser / Order Writer Join our team of Full Time Nabisco Merchandiser / Order Writers and ...
  • 3 Days Ago
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M
Service writer
  • Mondelēz International
  • Berkeley, CA FULL_TIME
  • Description Join our Mission to Lead the Future of Snacking AT Mondelēz International Full Time Nabisco Merchandiser / Order Writer Join our team of Full Time Nabisco Merchandiser / Order Writers and ...
  • 3 Days Ago
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M
Service writer
  • Mondelēz International
  • Danville, CA FULL_TIME
  • Description Join our Mission to Lead the Future of Snacking AT Mondelēz International Full Time Nabisco Merchandiser / Order Writer Join our team of Full Time Nabisco Merchandiser / Order Writers and ...
  • 5 Days Ago
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0 Service Writer jobs found in Oakland, CA area

T
Service Advisor
  • Toscalito Tire
  • Corte Madera, CA
  • Overview: Toscalito Tire & Automotive - y our one-stop, on-the-spot auto service headquarters, for a complete line of qu...
  • 5/1/2024 12:00:00 AM
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C
SERVICE WRITER
  • Coast Counties Peterbilt
  • San Leandro, CA
  • SERVICE WRITER $20/hour to $26.50 depending on experience POSITION PURPOSE: The Service Writer assists customers, the Se...
  • 5/1/2024 12:00:00 AM
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B
Service Advisor
  • Bruce's Tire & Auto Service
  • San Jose, CA
  • Overview: Bruce's Tire & Auto Service has been in business since 1936, and has been operated by the same family for gene...
  • 5/1/2024 12:00:00 AM
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F
Service Writer
  • Ford Fairfield
  • Fairfield, CA
  • Apply Job Type Full-time Description Duties and Responsibilities: * Advises customers about necessary service for routin...
  • 4/29/2024 12:00:00 AM
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D
Service Writer
  • D and J Auto Repair
  • San Bruno, CA
  • Job Description Job Description Service Writer Duties and Responsibilities Service Writers answer questions from custome...
  • 4/28/2024 12:00:00 AM
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M
Automotive Technician
  • Mark V Auto Repair Inc
  • San Leandro, CA
  • Job Description Job Description Benefits/Perks Careers Advancement Opportunities Flexible Scheduling Competitive Compens...
  • 4/28/2024 12:00:00 AM
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Master Mechanic
  • MC2 Digital LLC
  • San Bruno, CA
  • Job Description Job Description We are looking for a Master Automotive Mechanic to join our team! You will be responsibl...
  • 4/28/2024 12:00:00 AM
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M
Sales Representative B2B
  • Mitchell 1/ division of Snap-on Tools
  • San Francisco, CA
  • Job Description Job Description Mitchell 1 (a division of Snap-on Inc.) Independent Sales Contractor position: https://m...
  • 4/27/2024 12:00:00 AM
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About Oakland, California

Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.) The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water. Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Service Writer jobs
$56,746 to $85,536
Oakland, California area prices
were up 4.5% from a year ago
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What does a Service Writer do?

Service Writer in Fort Myers, FL
The minimum requirements for this job include a high school diploma and one or more years of experience in retail sales or customer service.
December 21, 2019
Service Writer in Gastonia, NC
Customer service representatives answer questions or requests from customers or the public.
February 21, 2020
Service Writer in Tuscaloosa, AL
Effective and profitable auto repair service writing can make or break your auto repair business – and Manager™ SE gives you all of the tools you need to get the most out of your customer interactions and service writing.
January 14, 2020