Shipping Coordinator jobs in Boca Raton, FL

Tropical Shipping in West Palm Beach, Florida is seeking a Client Service Representative to join our team of professionals!

The ideal candidate will possess strong communication skills, accountability, a solid work ethic and commitment to excellence.

This role is responsible for providing rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides general information and resolves customer issues as required.

Job duties include, but are not limited to:

• Provides rate quotes to prospective customers either via phone or email on all cargo types to all destinations.
• Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing.
• Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.
• Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.
• Logs and works toward resolution of customer issues and complaints.
• Informs supervisor when complaint is not resolvable at employee level.
• Creates request to correct billing errors when complaint is received from customer.
• Proactively calls customers for pick ups or takes calls for pickups from customers.
• Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.
• Explains company services to new customers.
• Interviews new customers to identify customer preferences and establishes customer profile and partner file.
• Performs all other duties as assigned

Educational Requirements:

• Associate Degree in Business Management or in a related field

Experience Requirements:

• 2 years of customer service experience (required)
• At least 6 months of preparing shipping and export documentation (Preferred)

Physical Requirements:

• Office environment- ability to sit for long periods of time and use a computer.

Other Requirements:

• Valid driver's license

Benefits:

• Competitive Pay
• Free Medical insurance for employee & dependents (Immediate eligibility)
• Dental, Vision, Life, Short-term & Long term insurance available at great rates
• Annual Incentive Bonuses for ALL team members
• 401(k) retirement plan with generous company match
• Tuition Reimbursement
• Employee Recognition Programs and events
• Employee Discounts
• Immediate Paid Time Off & Holiday Pay (upon hire)
• On-site Gym
• Mentorship Programs
• Continuous employee development programs
• Casual work environment and so much more!!!

Tropical shipping was originally established in 1954 and today it is the leader in the ocean freight industry and the largest containerized carrier in the Caribbean region. From Canada to South Florida, we operate state-of-the-art vessel fleets and facilities. With a world-wide client base, Tropical Shipping moves millions of tons of cargo throughout the world. Tropical employs more than 900 team members in various countries in a variety of positions such as: Accounting, Purchasing, Logistics, Warehouse Operations, Marine Operations, Maintenance and so much more! Tropical is dedicated to our team members and have built a culture of diversity, fun and excellence. We are committed to our Tropical Shipping team and the families they support. Come and apply today!

For a complete list of our job postings go to: https://www.tropical.com/careers

• Apply on our website or Indeed today!

Come join the Tropical Shipping Team! We currently have several job openings in our various locations including West Palm Beach and Miami, Florida.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you aware this is NOT a remote position?
• Have you ever worked in a call center with a high volume of inbound calls?
• Are you aware the starting pay rate for this position is $21.00?

Education:

• Associate (Preferred)

Experience:

• Administrative: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Freight: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Riviera Beach, FL 33404: Relocate before starting work (Required)

Work Location: In person