Shipping Operations Manager jobs in the United States

Why this role is so Special…

Green Worldwide Shippingâ is looking for an energetic, freight forwarder to join their growing PHX team as the Branch Operations Manager (BOM). The BOM will be responsible for managing the overall operations process, work flow, process improvement and customer satisfaction as it pertains to all branch related activities, including staffing with assistance and approval of Branch Manager, continuous training, maintaining compliance to established procedures and customer relationships as required. In addition, responsibilities include mentoring operations staff in following “The Green Way”, assisting in negotiations with partners and vendors, P&L department oversight and related accounting and operations activities. Maintain departmental compliance with internal and/or external regulation(s).

What you will be doing….

• Work Closely with the Branch Manager in achieving Branch’s Vision and Budget.
• Assist in employees’ overall training/cross training and mentoring of staff “The Green Way”.
• Maintain the Green Culture throughout the operations team.
• Coordinate monthly department meetings to set and verify goal attainment, to communicate department productivity and quality goals.
• Help reinforce “The Green Way” and ensure our 34 Fundamentals are a daily discussion.
• Assist in ensuring new technologies are received and utilized to fullest potential.
• Create value propositions to assist with customers’ challenges and drive opportunities.
• Develop and maintain proper internal processes to maximize customer service, productivity and profitability.
• Ensure all relevant/applicable Customer and Corporate KPIs and guidelines are met.
• Assist and develop implementation processes for onboarding of new customers by coordinating directly with Sales, Department Manager and Branch Manager.
• Maintain existing customers and support local/regional sales team, support bid submissions.
• Nurture working relationships with key overseas company colleagues – business partners.
• Participate in vendor recruitment, negotiation and reviews.
• Review billing status reports to enhance customer account profitability and timeliness & accuracy of all billings.
• Work with management on individual employee development plans.
• As part of growth environment, have own file load assigned in the beginning.

How you will be successful….

This role requires logistics experience with some Customs regulatory knowledge, a positive attitude, an eagerness to learn & improve, and excellent attention to detail – all while acknowledging and living by our company culture “The Green Way.”

• 5 years of experience in import and export forwarding, with supervisory experience.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service while dealing with a variety of people.
• Strong knowledge of various transportation modes including air freight, LCL, FCL as well as knowledge of domestic trucking and rail movements.
• Excellent problem resolution and customer service skills.
• Ability to prioritize multiple tasks to meet various deadlines.
• Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint).
• Excellent written & verbal communication skills.
• Strong analytical skills including ability to analyze numbers and attention to detail.
• Customs Brokerage license a plus, but not required; general Customs, Clearance & Compliance knowledge/experience required.

What we offer

•      Employee High Deductible Health Plan (HDHP) currently paid for 100% by Green.

•      $1,800 contributed to employee HSA Account, if on HDHP.

•      Employee Dental provided by Green.

•      Option to purchase disability insurance.

•      Paid life insurance and option to buy-up.

•      401(K) and company match.

•      Parental Leave Program.

•      Monthly recognition points to give/receive, which can be converted to gift cards.

•      Tuition Reimbursement Program.

•      Weekly fruit baskets in office locations

•      A tree planted for every new employee to Trees.org

•      Hybrid work schedule.

•      Wellbeing Program.

•      Training and Development.

•      Access to Mentorship Program.

Salary range $90000 - $95000

Green Worldwide Shipping, LLC (Green) is committed to the full inclusion of all qualified individuals. As part of this commitment, Green will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Faye Hughes, Head of People and Culture at faye.hughes@greenworldwide.com.

Green is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.