Software Quality Analyst jobs in Beckley, WV
Recently Added Software Quality Analyst jobs
Quality Analyst
- TaskUs India Private Limited
-
Indore, WV
OTHER
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.
- 10 Days Ago
Hazmat - CDL-A Company Driver - 1yr EXP Required - OTR - Tanker - $2k per week - N/H Endorsements Required - Quality
- Quality Carriers
-
Northfork, WV
FULL_TIME
- Seeking Class A CDL Truck Drivers | $2,000 Week/Avg | Transition Pay . N Tanker Vehicles Endorsement. H Hazardous Materials Endorsement. Compensation ~$2,000 weekly average Bonuses $3,000 transition p...
- 27 Days Ago
Automotive Painter/Body Shop Technician
- Quality Engines
-
Mount Lookout, WV
FULL_TIME
- - Assess and analyze damaged areas to prep for painting - Repair vehicles per estimate and according to manufacturer specifications and time standards - Check parts against estimate and ensure proper ...
- 23 Days Ago
Cdl company driver
- Quality Carriers
-
Nitro, WV
FULL_TIME
- Class A CDL- Relay Company Driver NITRO, WV Responsibilities Requirements : Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card 1 Year Tractor Trailer Experien...
- 24 Days Ago
Mainframe Programmer
- SONUS SOFTWARE SOLUTIONS INC
-
Charleston, WV
FULL_TIME
- Role: Mainframe Programmer Location: Charleston, WV Mode: Onsite 4.1.1.1 Mainframe Application Programmer Analysts must create and implement modifications to the WV DMV Drivers’ License System to meet...
- 13 Days Ago
Mainframe Programmer(Onsite)
- Sonus Software Solutions Inc.
-
Charleston, WV
FULL_TIME
- Job DetailsHi,Greetings from Sonus Software Solutions Inc.My name is Ria and I am a recruiter with Sonus Software Solutions based in Orem, UT. I am working on the below urgent requirement for one of o...
- 14 Days Ago
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0 Software Quality Analyst jobs found in Beckley, WV area
Functional Consultant
- Tata Consultancy Service Limited
-
Raleigh, WV
- Skill: Apigee SME Proven experience in API development and management using Apigee Edge or a similar platform. Experienc...
- 4/26/2024 12:00:00 AM
Sr. Software Engineer
- Home Solutions
-
Raleigh, WV
- About the Role Home Solutions is seeking a Senior Software Engineer to join our fast-growing auto business. As a member ...
- 4/24/2024 12:00:00 AM
Sr. Software Engineer | Home Solutions
- Three Ships
-
Raleigh, WV
- About the Role Home Solutions is seeking a Senior Software Engineer to join our fast-growing auto business. As a member ...
- 4/24/2024 12:00:00 AM
Senior Data Analyst
- At&t
-
Beckley, WV
- JOB LOCATION: 208 S. Akard St. Dallas, TX 75202 [and various unanticipatedlocations throughout the U.S.; may work from h...
- 4/24/2024 12:00:00 AM
Sr. Software Engineer
- Home Solutions
-
Raleigh, WV
- About the Role Home Solutions is seeking a Senior Software Engineer to join our fast-growing auto business. As a member ...
- 4/24/2024 12:00:00 AM
Sr. Software Engineer | Home Solutions
- Three Ships
-
Raleigh, WV
- About the Role Home Solutions is seeking a Senior Software Engineer to join our fast-growing auto business. As a member ...
- 4/24/2024 12:00:00 AM
Cloud Application Architect
- Hays Recruitment
-
Raleigh, WV
- Hays Investor Work for Hays About Us Find Us US EN For Job Seekers For Organizations Australia Austria Belgium Brazil Ca...
- 4/24/2024 12:00:00 AM
Senior ServiceNow Software Engineer - Remote
- Peraton
-
Bluefield, WV
- ResponsibilitiesPeraton has an immediate need for aSenior ServiceNow Software Engineerto join our team of qualified and ...
- 4/22/2024 12:00:00 AM
About Beckley, West Virginia
Beckley is a city in and the county seat of Raleigh County, West Virginia, United States. It was founded on April 4, 1838. Beckley was named in honor of John James Beckley, who was the first Clerk of the House of Representatives and the first Librarian of Congress. It was founded by his son Alfred Beckley (US Army general and Confederate militia commander. The current mayor is Rob Rappold....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Quality Analyst jobs
$72,045 to $90,509
Beckley, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Software Quality Analyst do?
Software Quality Analyst in Birmingham, AL
Assist in the development of automated tests for future regression of assigned projects and features.
April 29, 2023
Complete status reports and participate in departmental and project team meetings.
May 09, 2023
Software Quality Analyst in Dayton, OH
Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system and "ad-hoc testing".
February 28, 2023
Report, track and determine priority of reported bugs promoting quality achievement and performance improvement.
May 10, 2023
Software Quality Analyst in Houston, TX
Provide level 2 technical support for clients who call in or those who create service desk tickets.
January 20, 2023
Create and execute automated and manual test cases before each software release.
February 08, 2023
Utilize established ticketing system to document and track the status of all incoming issues.
May 01, 2023