Software Quality Assurance Director directs and oversees the implementation of policies and procedures for the software quality assurance function. Evaluates and monitors tools, methodologies, and automation to ensure effective testing and identification of defects. Being a Software Quality Assurance Director oversees user acceptance, alpha, and beta testing efforts. Requires a bachelor's degree. Additionally, Software Quality Assurance Director reports to top management. The Software Quality Assurance Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Software Quality Assurance Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
TRANZACT is a Leader in the direct to consumer over 65 Health Insurance Industry and partners with the leading Insurance providers in this space. TRANZACT acquires customers through telephonic based marketing and sales. TRANZACT is seeking a qualified Quality Assurance Director, this is a full-time salaried position responsible for managing Quality Assurance production, sales call quality, implementing Quality of Business team strategy, managing outsourced vendor/partners, and developing and managing the Quality Assurance Team. An effective leader in this position will collaborate with internal departments; Sales Leadership, Business Leaders, Quality of Business Team, etc., to ensure the Quality Assurance team is aligned with the business goals, managing key strategic initiatives, complying with federal and state laws and effectively communicating the performance of our sales agents, into actionable items that drive improvement. Hybrid work schedule - in office Tuesdays and Thursdays.
Essential Duties and Responsibilities:
* Develop and document processes to maximize department efficiencies while maintaining work quality.
* Manage department KPIs and efficiencies including reviewing/approving timecards, Performance Improvement Plans (PIP) and Disciplinary action plans.
* Routinely calibrate QA scoring methods with sales scripts and processes to ensure consistency.
* Develop job descriptions, incentive programs, and staffing recommendations.
* Provide oversite and direction to team leads/direct reports.
* Create and present department results to managers, directors, and senior level company executives.
TRANZACT, a WTW Company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet
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