Software Quality Assurance Director jobs in Spokane, WA

Description

Quality Assurance Director

As the Quality Assurance Director, you'll join the Department of Social and Health Services' Developmental Disabilities Administration (DDA) in empowering individuals with intellectual and developmental disabilities at Lakeland Village.

As Quality Assurance (QA) Director, you will oversee the Quality Assurance program ensuring that all standards for resident programs and services are met. This includes professional standards, ICF and Nursing facility regulations, safety standards, etc. In this role, you report directly to the Superintendent of Lakeland Village Residential Habilitation Center, a residential Intermediate Care Facility and Nursing Facility for individuals with intellectual and developmental disabilities. The Quality Assurance Director will partner and collaborate directly with the Superintendent, Assistant Superintendent, and Lakeland Village quality assurance team.

You will be responsible for supporting the facility’s QA programs to ensure that Lakeland Village is meeting regulatory requirements of an Intermediate Care Facility and Nursing Facility for individuals with developmental disabilities. You will work in a proactive manner in identifying potential facility issues and provide assistance to Lakeland developing correction plans prior to regulatory review to prevent facility citations. You will partner with the Superintendent and Assistant Superintendent to support and guide the work QA staff. You will work to ensure through quality standards, resident lives are transformed through gaining independence and maintaining/improving overall health and safety.

This is the right time to assist DDA in making lasting changes and improvements for Lakeland Village Residential Habilitation Center.

What you will be doing:

• Support the development and implementation of the QA program at Lakeland Village.
• Participate on the QA Advisory Committee; setting agenda, determining goals and objectives of the committee and determining quality assurance data to track and interpret. Determine Root cause Analysis of collected data and make recommendations to Management.
• Member of the Quality Assurance IDT subcommittees for both the ICF and NF. Set the agenda, determine with the committees Quality Assurance data tracking, parameters and goals to accomplish. Report recommendations to the QA Advisory Committee.
• Act as member of the Human Rights Committee. Make recommendations regarding resident rights as they relate to CFR, RCW, WAC and NF ICF Guidelines.
• Provide QA guidance to professional entities QA subcommittees (i.e. pharmacy, nursing etc.).
• In conjunction with the administrations for the ICF and the NF, make recommendations and/or develop plans of correction (POC) related to specific audits and/or surveys by organizations such as Residential Care Services (RCS), Centers for Medicare/Medicaid (CMS) regarding federal regulations and reports presented by Disability Rights Washington (DRW).
• Implement regular and random reviews of PBSP's, IPOC's, IHP's, Active Treatment training programs, QIDP reviews, Minimum Data Set reviews, and present the outcomes to the Superintendent or designated administrative staff.
• Provide technical assistance, guidance, and support the work of designated staff focused on Quality Assurance and Performance Improvement (QAPI).
• Provide oversight and support on Performance Improvement Projects (PIP).
• Develop training for staff related to needs identified through the QA Root Cause Analysis process and for staff as a result of RCS audits and related Plans of Correction.
• Act as a member of the Administrative Cabinet.

• Knowledge of: Advanced principles of management; internal controls, federal and state laws pertaining to facility ICF and Nursing Services; systems evaluation and planning; quality control; developmental disabilities administration and facility agency policies and procedures.
• Skills to: Plan organize, lead and direct a spectrum of measures to ensure and enhance the quality of the services provided by Lakeland village; evaluate systems and make improved changes; provide information and consultation to the facilities administrative staff related to areas of expertise and items of concern/interest
• Other knowledge includes: Principles of human resource management and collective bargaining agreements, understanding of agency and state organizational structure and decision making process as well as the Departments relationship and communication structure with other state agencies, such as Department of Enterprise Services, Washington State Human Resources, Office of the Attorney General, Adult Protective Services, and Residential Care Services.

• Communicate effectively orally and in writing with management, peers, facility staff, residents, resident families, and the public as required to carry out the assigned duties of the position.
• Safeguard sensitive and confidential information and documents and maintain confidentiality regarding resident information.
• Demonstrate sensitivity to cultural diversity.
• Work collaboratively in a multi-disciplinary team setting.
• Identify issues of a serious and sensitive nature that need to be reported to supervisor/chain of command.

• A current, chronological resume
• A cover letter explaining how you meet the qualifications for this specific position
• Three professional references with updated contact information

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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