Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Role : : Help Desk Support I - Service Desk(Local to Colorado Only)
Location :: HYBRID Golden, CO
Duration : 6 Months
Job Description ::
Must be able to work from home on Fridays. Must be able to interview in person.
Must be able to take CJIS certification training/exam.
Category | Qualification | Description | Competency | Required | ||||||||
Networking | TCP/IP |
| Novice (1-3 Years) | No | ||||||||
Operating Systems | Windows 9x/2000/XP/NT/Vista/7 |
|
| No | ||||||||
Others | Service Desk Ticket System | Prefer Service Now experience. Others will be considered if listed. | Novice (1-3 Years) | Yes | ||||||||
Others | Adobe Acrobat |
| Novice (1-3 Years) | No | ||||||||
Others | Communication skills both verbal and written |
| Proficient (4-6 Years) | Yes | ||||||||
Others | Learning ability |
| Proficient (4-6 Years) | Yes | ||||||||
Others | Team work |
| Proficient (4-6 Years) | Yes | ||||||||
Security | Active Directory |
| Novice (1-3 Years) | Yes | ||||||||
Tools | MicrosoftOffice |
| Novice (1-3 Years) | Yes |
Thanks,
Abdul Samad
IT Talent Acquisition
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0 Software Support Engineer jobs found in Aurora, CO area