Software Support Engineer jobs in Canton, OH
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Software Support Specialist
- ProVia
-
Sugarcreek, OH
FULL_TIME
-
Software Support SpecialistReports to: Manager of entryLINK SupportLocation: Walnut Creek Ohio, ProVia Corporate HeadquartersHours: Monday-Friday, 8:00AM-4:30PMSummaryThis position is a member of the entryLINK Support team providing support for entryLINK software platform and applications based out of ProVia’s corporate headquarters. The department is focused on establishing long-term relationships with ProVia’s customers, promoting increased service and product sales for both the customer and ProVia. Candidate must uphold and represent ProVia’s Purpose, Vision, Mission and Values.Essential Duties and ResponsibilitiesEssential Duties and Responsibilities include but are not limited to the following:
- Provide professional class service. Manage and take ownership of every situation as it comes up in order to provide the best service to customers.
- Support customers during implementation and usage of ProVia’s entryLINK, iPad and PC applications, and other ProVia software as assigned
- Be available and respond to customer inquiries via phone, email, and ProVia’s online ordering application as assigned. Build relationships and be a preferred point of contact for Dealers, Distributors, and Installers though diligent follow-up and proactive communication regarding account specifics, ordering practices, user profiles, product configurations and visualization, and pricing and program management. Complete tasks and communicate with promptness, completeness, and a serving attitude.
- Responsibly review and manage customer account data, process new account setups, and specialized requests. Proactively pursue opportunities for comprehensive account service.
- Approach situations with the desire for service through training whether formal or informal, via phone, web conference, and in-person as required.
- Act as a liaison for ProVia’s customers and IT, Pricing, Customer Service and leadership for issues of the complex technical nature, including issues of pricing.
- Manage tasks outside of primary responsibilities as assigned.
QualificationsThis position requires a motivated, exceptionally detail-oriented individual who has excellent communication, technical, and organizational skill sets, and who enjoys working in a team atmosphere.- Relational Skills
- Nonverbal Communication: Clearly conveys information through written messages; seeks clarification appropriately; responds well to questions; maintains professional verbal/nonverbal communication in any situation. Writes clearly using correct grammar, spelling and punctuation.
- Verbal Communication- Communicates clearly and can have effective, collaborative, and supportive discussions regarding issues and questions. Enjoy working in a team atmosphere.
- Must be able to take direction and remain positive during conflict
- Must be able to communicate complex technical information effectively and appropriately to a non-technical user.
- Technical Skills
- Proficiency in computer usage is required.
- 1-2 years in a job that required daily technology usage
- Basic working knowledge of relevant technology devices
- Basic ProVia product knowledge is desired
- High level math aptitude: understanding of pricing formulas and structure, as well as product sizing details
- A comprehensive understanding of the systems for which the department is responsible, or a strong desire and aptitude to learn
- Organizational Skills
- Prioritizes customer’s needs; multi-tasks; efficient time management; deadline oriented; meets commitments; prompt responses. Finds satisfaction in managing one’s own work with a sense of quality.
Physical DemandsAbility to sit or stand, using a desktop computer or a laptop, as well as, other office equipment and supplies continuously. - 26 Days Ago
Java/AWS Lead Software Engineer
- Diverse Lynx
-
Minerva, OH
CONTRACTOR,FULL_TIME
- Job Title: Java/AWS Lead Software Engineer Location: Columbus OH (5 days onsite) Duration: Full-time /Contract Job Description: Short Description for Internal Candidates Carry out critical tech soluti...
- 23 Days Ago
DSP (Direct Support Professional)
- Consumer Support Services, Inc.
-
Philadelphia, OH
PART_TIME
- Job description Consumer Support Services (CSS) is looking for Direct Support Professionals (DSP) to join our team that are passionate, caring, dependable and enjoys having fun at work! If this is you...
- 25 Days Ago
Direct Support Professional
- Pride & Joy Support Services LLC
-
Canton, OH
PART_TIME
- About us NOW HIRING Seeking qualified staff who have aPassion to support individuals with Intellectual Disabilities The agency is committed to providing a positive work environment that promotes emplo...
- Just Posted
Local Contract Nurse RN - Home Health - $55-57 per hour
- Healthcare Support
-
Canton, OH
FULL_TIME
- Healthcare Support is seeking a local contract nurse RN Home Health for a local contract nursing job in Canton, Ohio. Job Description & Requirements • Specialty: Home Health • Discipline: RN • Start D...
- 14 Days Ago
Travel Nurse RN - Home Health - $2,534 per week
- Healthcare Support
-
Canton, OH
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Canton, Ohio. Job Description & Requirements • Specialty: Home Health • Discipline: RN • Start Date: ASAP • Dura...
- 14 Days Ago
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0 Software Support Engineer jobs found in Canton, OH area
End User Support Analyst I
- Mactac North America
-
Stow, OH
- Position Summary The EUS Analyst's primary objective is the management and support of the company's desktop software and...
- 4/26/2024 12:00:00 AM
Venue Technology Supervisor - Blossom Music Center
- Legends
-
Cuyahoga Falls, OH
- The Role Candidate eligible for this position must be customer service-focused, with the ability to work independently a...
- 4/26/2024 12:00:00 AM
NOC Escalation Engineer (hybrid)
- INTEGRATED IT GROUP LLC
-
Twinsburg, OH
- Job Description Job Description Job Description We are currently seeking a self-motivated and dedicated individual to jo...
- 4/26/2024 12:00:00 AM
Application Engineer
- Kirk Key Interlock Company LLC
-
North Canton, OH
- We are looking for an experienced Applications Engineer to join Kirk Key, which is part of the Sentric Safety Group. The...
- 4/25/2024 12:00:00 AM
Desktop Support Technician
- iFuse Solutions
-
Akron, OH
- The Technical Support Specialist Technician provides technical assistance and support to clients. The Technical Support ...
- 4/23/2024 12:00:00 AM
Director of Information Technology
- The M. K. Morse Company
-
East Canton, OH
- Position summary: The Director of Information Technology directs IT operations including computer operations, technical ...
- 4/23/2024 12:00:00 AM
Desktop Support Technician II
- ApTask
-
Akron, OH
- About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Se...
- 4/22/2024 12:00:00 AM
Director of Information Technology
- The M. K. Morse Company
-
Canton, OH
- Position summary: The Director of Information Technology directs IT operations including computer operations, technical ...
- 4/22/2024 12:00:00 AM
About Canton, Ohio
Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population.
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Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$64,924 to $86,917
Canton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020