Spa Operations Manager jobs in Atlantic City, NJ

Position Summary:

The Spa Operations Manager is responsible for and supervises the maintenance, care, and efficient operation of all equipment and facilities used by the organization.

Responsibilities:

• Oversee the management of all spa attendants and operations throughout the spa.
• Maximize guest service satisfaction levels through heightened levels of communication and personal presence in the unit.
• Manage, coordinate, and/or conduct associate meetings and workshops.
• Ensure spa attendant associates are trained to the highest quality and fully staffed always.
• Assist in the development of procedures, protocols and systems to assure proper facility management standards
• Ensure housekeeping and maintenance operating budget targets are achieved
• Conduct daily spa and fitness facility inspections for immediate actions needed
• Conduct monthly spa and fitness facility inspections with executive team members
• Establish a daily communication routine with the overall team on activity status and needs
• Develop, update, and distribute weekly projects reports and plans to ensure the facility is always operating up to standards
• Follow standard operating procedures regarding the check-in of class guests. including verifying payment type, offering of applicable promotions, and notifying guests of pending expirations (i.e. class series).
• Schedule class appointments using the spa booking software, monitor class wait lists, adhere to booking procedures, and follow standard operational procedures as noted in the communications book.
• Conduct daily inspections of the facility needed to identify any conditions in conflict with the objectives of this position
• Communicate daily wi th the team on activity status
• Perform immediate corrective actions where feasible and required
• Update and distribute Project Status Report weekly
• Engage, schedule and monitor performance of casino facilities department as needed for routine activities and services
• Monitor inventory of all operating supplies
• Play an active and hands on role in support the overall units Cleaning and Sanitation procedures.
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members.
• Other duties as assigned

Education and/or Skills Required:

• Must have outstanding experience delivering high-quality customer service.
• Display good organizational. written, and verbal skills.
• Must be enthusiastic, motivated, and a team player.
• General knowledge of facility management practices
• Working familiarity with Microsoft Excel, Microsoft Word and Microsoft Outlook
• General knowledge of local trade community
• 3 plus years' experience in leading a team and overseeing a facility

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to access and navigate all areas of the facilities.
• Must be able to access all parts of the company equipment.

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Vacation and sick/personal time off
• Company-paid basic life insurance
• Short-term disability
• Long-term disability
• 401k

This is not o comprehensive definition of the position. Position holders ore expected to undertake any work that comes with the position's main objectives. This position description will be kept under review and may be changed ot any time.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Supplemental Pay:

• Bonus opportunities

Work Location: In person