Spa Operations Manager jobs in Boise, ID

POSITION SUMMARY

We are seeking an outgoing, energetic and positive leader to direct, coordinate and oversee Slick Rock Tanning & Spa sales and operations within a district in alignment with company quality standards, systems and procedures. The District Manager is responsible for ensuring each spa location is running at the highest possible level of efficiency, monitoring and controlling costs, maximizing revenue and profitability. This individual should possess strong leadership and communication skills, impeccable time management, have an eye for operational efficiency, and a passion for sales and serving others to build upon our culture of exceptional service and cultivate long-term relationships with clients and staff.

ABOUT THE COMPANY

We are Slick Rock Tanning & Spa, we provide state-of-the-art sun, spray & spa services and we are growing by the day. We are dedicated to helping our clients radiate confidence through affordable, state-of-the-art wellness services. Our mission extends to supporting our team members in achieving their personal, professional, and financial goals. Our core values – transparent, inspirational, aligned, accountable, results-orientated, and disciplined – are the backbone of our business and guide our hiring process.

OBJECTIVES

• Operational Excellence: Monitor operational practices and provide feedback and coaching where necessary to ensure alignment with company policies, procedures, strategic objectives, and Slick Rock’s standards of excellence.

• Client Retention: Enhance client satisfaction and loyalty by ensuring Slick Rock service standards are met and maintained. Implement strategies to increase client retention and address any complaints swiftly and effectively.

• Performance Accountability: Regularly analyze performance data to identify trends, challenges, and opportunities for improvement. Provide feedback and coaching to Salon Managers for maintaining Slick Rock performance expectations.

• Strategic Planning: Design, communicate, and implement action plans and initiatives to meet or exceed sales targets and enhance profitability.

• Team Development: Focus on building a strong leadership pipeline within the district through coaching and mentoring, timely and constructive one-on-ones and performance evaluations.

• Marketing and Promotions: Coordinate with the marketing department to develop and implement marketing campaigns and promotions that attract new clients and retain existing ones.

• Cost Management: Take an active role in monitoring and controlling costs, including labor, cost of sales, and other overhead expenses to enhance profitability.

• Staffing and Scheduling: Oversee the work and schedules of Salon Managers and locations, ensuring optimal staffing levels and efficient scheduling to meet operational needs without incurring unnecessary labor costs.

• Inventory Management: Oversee inventory levels across district locations, ensuring adequate supply of retail products without overstocking. Facilitate efficient ordering and inventory control practices.

• Problem Solving: Employ crisis management strategies for handling unexpected issues that could affect multiple locations, such as equipment failures, staffing shortages, or health and safety incidents.
• Feedback and Communication: Foster open and effective communication within the team and across the district, ensuring all staff are aligned with the company’s mission, vision, and values. Actively seek and utilize client and team feedback to suggest improvements in operational processes.
• Other Duties: Perform other duties as assigned.

COMPETENCIES

Leadership Skills: Ability to inspire, motivate, and guide others, fostering a positive work environment and promoting a culture of teamwork and growth. Strategic Thinking: Capability to see the big picture, set long-term objectives, and develop actionable strategies to achieve those goals. Operational Management: Proficiency in overseeing daily operations, ensuring that all processes run smoothly and efficiently. Financial Acumen: Understanding of budgeting, financial planning, and cost management to maintain profitability and handle resources wisely. Problem-Solving Ability: Skills to identify, analyze, and effectively solve problems as they arise, particularly in a fast-paced and ever-changing environment. Client Relations: Expertise in managing client interactions, enhancing customer satisfaction, and ensuring high levels of client retention. Communication Skills: Strong verbal and written communication abilities to clearly convey information, manage expectations, and foster open communication across all levels of the organization. Analytical Skills: Competence in analyzing performance data and market trends to make informed decisions and adjust strategies accordingly. Change Management: Capacity to manage change effectively, helping the team navigate through transitions and maintaining performance during shifts in business strategy or market conditions. Adaptability and Resilience: Ability to adapt to new challenges and recover quickly from setbacks, maintaining operational integrity under pressure.Time Management: Mastery of managing one's own time and overseeing the scheduling and time allocation of others to ensure optimal productivity and efficiency across multiple locations.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Management, Organizational Leadership, or a related field preferred.

• Minimum (3) three years of multi-location management experience, preferably in the spa, retail, or medical/dental fields

• Minimum (5) five years of progressive leadership experience

• Current State Driver’s License & Clean Driving Record required

• Minimum (5) five years experience working with team members across multiple functional roles

• Excellent communication, leadership, and organizational skills

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods standing, walking, sitting, working on a computer, or driving in a vehicle.

• Must be able to lift 30 pounds at times.

• Must be able to access and navigate all areas of the facilities

• Position requires travel: Up to 25%

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• 401k retirement

• Health insurance

• Paid time off

• Free tanning & spa services

• Employee discounts

• Professional development

• Paid training

• Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)

• Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @slickrocktanningspa.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Schedule:

• 8 hour shifts
• 5 days per week
• On call as necessary

Supplemental pay types:

• Bonus pay
• Commission pay