Hand & Stone Massage and Facial Spa Royersford located at 1844 E Ridge Pike, Royersford, PA 19468 is searching for a rock star Assistant Spa Manager! Our ideal candidate has 1–3 years of leadership experience, is a responsible, driven individual and has a passion for driving performance amongst their team. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. Our goal is to provide our valued members and guests with a world-class experience, and our Assistant Managers are a critical link to create a world-class client experience. Working hand in hand with the General Manager, our Assistant Managers set the tone for the spa, coach and train the front desk and sales team to excellence, drive membership and gift card sales performance, and grow the business.
Benefits GALORE!
Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution
401K plan with a 5% company match!
Paid Time Off
Competitive compensation structure including commission and performance based bonuses
Professional and safe working environment
Employee retail and service discounts
Opportunity for professional growth
AND MORE!
As the Assistant Manager, you will
Provide excellent customer service and experiences to all guests and members
Maintain personal sales performance, meeting or exceeding expectations
Oversee and manage daily operations of the front desk
Assist General Manager in managing sales performance by driving key metrics
Assist in the recruiting, hiring, onboarding, and training process
Train, monitor, and coach performance
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
Role Requirements
Passion for communicating with people and providing excellent service
Capability to work flexible hours including nights, weekends and some holidays
Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
Excellent verbal and written communication skills
A fast learner, with a positive attitude
Comfortable in a fast-paced, high-volume environment.
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success-
Base Salary: Enjoy a base hourly rate ranging from $17-$21, tailored to reflect your experience and skills.
Bonus: You'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements.
Commission: Benefit from our uncapped commission structure, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $1-$2 per hour in commission.
Total Average Earnings: With our competitive base rate, lucrative bonuses, and uncapped commission structure, our Assistant Managers typically earn an average total annual compensation ranging from $35,000 to $44,000, depending on individual performance.
About FGG Spa, LLC
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
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Income Estimation for Spa Operations Manager jobs
$49,484 to $66,794
Reading, Pennsylvania area prices were up 1.5% from a year ago
Manage inventory system and anticipate, in advance, all products and supplies necessary for maximum staff efficiency and patient satisfaction.
December 19, 2022
Maintains thorough and accurate records and complete all required departmental reporting.
January 09, 2023
Assist with payroll duties with accuracy, as directed by corporate adhering to timelines and deadlines.
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Attends weekly meetings with the Spa Director with specific topic items for discussion.
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Develops staffing plan for the achievement of sales objectives, ensuring we have appropriate same day availability.
March 01, 2023
Demonstrates sound decision-making ability for the best needs of the business, comes up with simple solutions to complex problems.
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Performs other incidental and related duties as required and assigned.
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Provide premier quality service to the Steiner spa guest, generate revenue by leading the spa concierge and spa attendant teams, and to maintain a consistent flow of general spa operations.
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Handle and create schedules for concierge and spa attendant departments.
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Respond to customer satisfaction survey comments daily, and resolves customer service issues as needed on site.
Royersford, PA
FULL_TIME
