Technical Support Manager

Job Description

As Technical Support Manager, it is your mission to guarantee efficient, effective state of the art technical support to our Customer Centers for all products that are produced or designed in the Power Technique product company in Rock Hill. You and your team will safeguard our product quality by ensuring that a spirit of continuous improvement exists via effective interaction with our Customer Centers, Engineering, Purchasing, Marketing and Manufacturing departments to achieve the rapid implementation of product quality improvement programs for both new and existing products.

Supervisory Responsibilities:

This position provides supervision and oversight for over 10 employees in the PTS Purchasing Team.

Duties/Responsibilities:

• You will help develop new products through the project team meetings to ensure excellent serviceability and lowest lifecycle cost.
• You will offer structured, and well-timed daily technical support to the Customer Centers.
• You will provide excellent technical training to our Customer Centers ensuring they are equipped to provide service and technical support for our whole product portfolio.
• You will provide steering and guidance to the TCM (Technical Committee Meeting).
• You will report and follow up technical problems in the PQM (Product Quality Meeting).
• You will analyze, report and improve our product quality by consistent measurement and follow up of warranty reporting.
• You will support our CC’s to solve quality problems by making relevant and traceable information available.
• You will support the Technical Support organization in all markets we operate to be efficient, fast and effective in supporting end customers, rental companies and dealers.
• You will visit customers and CC’s looking for quality, support and serviceability improvements, focusing on increasing customer experience and creating value for Atlas Copco.
• You will guide the development, implementation and promotion of new service products, service systems and routines.
• You will create and ensure the introduction of state-of-the-art supportive tools and documentation. e.g. service instructions, service tools, software support, DIY video’s, …
• You will manage hierarchically and closely collaborate with all PTS functions in the PC (the PTS PC Triangle), to align global aftermarket approach. Functionally, the PTS triangle members are managed by their divisional PTS department manager.

• Perform other duties as assigned.

What you can expect from us?

• We offer amazing medical insurance benefits, maternity and paternity leave, Employee Assistance Programs, gym membership reimbursement, rewards for wellness checkups, and many more unbeatable benefits
• We have a generous vacation and paid holiday schedule
• You'll work in a state-of-the-art facility where you enjoy what you do
• We will pay you $1,500 for every successful referral through our program!
• We offer educational assistance
• We have a self-service food market in our breakroom
• Our employees stay and grow within the company

Please note: Local Plus conditions apply.

Who we are:

Atlas Copco is a world-leading provider of sustainable productivity solutions. Customers benefit from our innovative compressors, vacuum solutions and air treatment systems, construction equipment, power tools and assembly systems.

We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in best-in-class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive, and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Who We Are – Atlas Copco Power Technique

Start your journey today!

Power Technique North America LLC (PTNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

What we expect of you?

Required Skills/Abilities:

• Solid technical experience with compressors, generators and pumps
• Show evidence of the ability to organize and structure information and processes and to effectively coach a team of people.
• Have a solid understanding of the systems and processes that support our Service organization
• Good understanding and appreciation of the technical service processes in PC and CC environment.
• International experience and ability to work with a global organization are an advantage
• Proven leadership skills
• Experience in people management with the ability to motivate and develop.
• Excellent command of English is required.

Education and Experience:

• Bachelor’s degree in a technical field required.
• Strong knowledge of service tools and safe maintenance procedures.
• Proven managerial experience is preferred but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times (Rarely).

City
Rock Hill

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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