Support Manager jobs in Springfield, MO

We offer competitive benefits including medical, dental, vision, supplemental plans, company paid life insurance, and up to 3% matching for retirement that is 100% vested day 1.  

The Professional Manager is a responsible, professional position charged with the management and supervision of ISLs offered by Community Support Services (CSS). The Professional Manager is responsible for direction and supervision of the CSS ISL programs.  The Professional Manager is responsible for the scheduling and supervision of staff, as well as the maintenance and upkeep of the facility and equipment.  The Professional Manager is an active member of the Management Team. The Professional Manager is an active member of the Individual’s habilitation planning team and responsible with the team for the development and implementation of the Individualized Plan including functional life skills training, promoting community membership, promoting self-determination, assuring individual’s basic needs and health care needs are met, assuring individual’s rights and promoting skills toward increased independence. Assure necessary records and reports are maintained.   Communicate with guardians, case managers, Behavior Analytical team members and other professional and medical personnel as needed.  Supervision is received from program Team Leads; however, the employee is expected to exercise independent sound judgment and initiatives within the limit of established policies and procedures. 

At CSS we believe that we exist to ensure that every member of our community has the opportunity to live a life defined by their potential.

ESSENTIAL JOB FUNCTIONS:

1. Supervise and oversee training for all Direct Support Professionals on assigned caseload.  

2. Participate as the primary member of the habilitation team for each individual on assigned caseload. 

3. Ensure all plans and strategies provided by the habilitation team are implemented with integrity. 

4. Complete all required documentation as assigned. 

5. Maintain open, positive, person centered communication with Supervisor(s) and stakeholders. 

6. Observe, report and record changes in the physical condition, behavioral response and emotional status of each individual served; prepare and/or supervise the preparation of necessary records and reports; implement, conduct and supervise planned habilitation activities

7. Provide all necessary supports while demonstrating respect and dignity of the individual served by interacting with individuals served in a positive, person centered manner. 

8. Promote community membership through community involvement

9. Responsible for being accessible via cell phone to staff to assist with all issues regarding individuals served during normal operating hours and must be available via cell phone for weekly on call duties as assigned. 

10. May assist in all necessary staffing needs 

11. Ensure all adequate supplies, including necessary forms, are at the worksite

12. Ensure overall quality of assigned program(s)

13. Perform related work as assigned

MINIMUM REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work with and respect persons with developmental disabilities

• Ability to exercise independent judgment and initiatives within the limit of established policies and procedures 

• Ability to work varied and flexible hours to cover shifts as a last means, accept and adapt to changes in assignments, methods, policies, etc

• Thorough knowledge of basic non-professional techniques used in the care, treatment and habilitative programming for persons with developmental disabilities

• Knowledge of principles of management and supervision of personnel

• Ability to review and make revisions to habilitative outcomes or program issues

• Ability to supervise, review and evaluate the work of assigned personnel

• Ability to administer individuals’ medications in accordance with CSS policies and procedures, after certification by the Department of Mental Health and agency officials

• Ability to write, implement and supervise habilitation programs designed to improve each individuals’ self-help skills, economic self-sufficiency, socialization, leisure skills, mobility, communication and personal health

• Ability to accurately report, record observations and supervise these activities

• Ability to understand and follow oral and written direction and adapt to changes in methods and policies

• Must be proficient at the use of a computer and familiar with the software required to perform the job related duties

• Confidence in interaction with individuals of all ages and with a variety of disabilities

• Ability to know and understand applied behavior analysis principles and apply them to various situations 

• Ability to promote CARF/Missouri Certification Principles

• Ability to ensure all contract regulations are followed

MINIMUM EXPERIENCE AND TRAINING QUALIFICATIONS:

• A bachelor’s degree in a human services field from an accredited college or university in sociology, special education, rehabilitation, counseling, psychology, social work or other related human services field or must have at least five (5) years’ experience working directly with persons with developmental disabilities is required.  Previous supervisory experience preferred.

• A valid driver’s license and good driving record, as well as proof of current auto insurance is required. This position requires driving for business and transportation of individuals served.  Must pass all required federal, state and agency required background checks.   Pass CPI Association requirements for physical intervention, CPR, First Aid Training and Medication Administration.  Must maintain cell phone access for on call responsibilities. 

PHYSICAL REQUIREMENTS:

• Heavy lifting (over 50 lbs.) on a repeated basis required for care of individuals for performing job functions such as transferring.  Also required to operate equipment requiring full hand dexterity, traverse unsteady terrain, ascend/descend stairs, bend, twist, stoop and kneel to perform the essential functions of the Behavior Support Professional position. Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina.

As a routine part of this position it may be necessary to work in other facilities, work additional hours and may also be required to adjust schedules to meet the documented staffing needs of the individual(s) served. May be required to perform other duties as assigned by Supervisor to accomplish Agency goals and meet the needs of the individual(s) served. This position requires driving for business and transportation of individuals served.  It is required to have dependable transportation with functioning heat and air conditioning systems and functioning seat belts for safety.