Surveillance Operations Manager jobs in Cranston, RI

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

Your daily responsibilities include:

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establish and maintains training and development procedures to ensure superior customer service standards are achieved.
• Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
• Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
• Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
• Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Perform other related and compatible duties as assigned.

BRING US YOUR BEST.

To be successful in this position it will require the following skill set:

• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience.
• Three years in a challenging leadership role in surveillance, security, or law enforcement preferred.
• Must be proficient in Microsoft applications.
• Ability to observe and recognize cheating techniques.
• Ability to operate computer and surveillance equipment.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge and understanding of casino games.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer