Surveillance Operator
Job Summary : The Video Surveillance Operator is responsible for observing, documenting, and reporting all activity on property to protect property assets, guests, and employees.
Monitors activities closed-circuit television (CCTV) system and personal observation, for criminal activities and / or violations of regulations, policies, and procedures.
Utilizes necessary equipment to identify, record and document illegal and / or unusual behaviors occurring in areas under surveillance and reports same to appropriate personnel.
Video records questionable activities and makes written reports to appropriate personnel.
Duties / Responsibilities :
- Monitor security cameras, access control, and other tools.
- Oversee various recording of communications and events.
- Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras.
- Prepare and maintain logs, observation reports, and other data in a manner prescribed by the Surveillance Division Policies and procedures.
- Ensure that all evidence materials are properly maintained including but not limited to, reports, video footage and photographs.
- Demonstrate the ability to make appropriate decisions and exercise action during high tension stressful situations.
- Monitor CCTV and access control systems for a network of facilities across multiple locations.
- Confirm incident and crisis situations.
- Execute multiple SOPs.
- Provide superior customer service.
- Identify and communicate potential threats to assets under company protection.
- Identify and respond to emergency situations with a sense of urgency.
- Complete incident reports and support investigations
- Analyze& review video to support security operations and investigations.
- Performs other related duties as assigned.
Required Skills / Abilities :
- Ability to effectively use or learn computer systems CCTV and Networked Video Systems, Alarm monitoring systems, Telephone, and Instant Messaging systems.
- Skilled in Microsoft Office 365 (Word, PowerPoint, Excel, Open-Source searches)
- Exposure to data visualization and mapping platforms
- Excellent customer service focused attitude
- Trustworthy, professional, and reliable
- Strong verbal and written communication skills
- Excellent organizational and multi-tasking skills
- Must successfully pass a Criminal Background Check and / or obtain security clearances as required by the client and employer.
- Must be able to pass any required training or other qualifications for employment.
- Must be able to pass and complete employer mandated training (on-line learning modules, in-class and virtual training as required)
- Ability to remain calm under pressure and de-escalate and re-direct telephone conversations to quickly identify and take action to resolve incidents.
- Demonstrated desire for continuous learning and skills development.
Education and Experience :
- Education GED or High School Diploma
- 12-18 months of experience desired, prior military / law enforcement preferred, open source / computer investigations.
- Must have valid State issued driver's license at hire and throughout employment.
- Required Certificates : All legally required licenses and permits necessary to perform the job in the State of operation, before and throughout assignment.
Physical Requirements :
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
In addition to other demands, the demands of the job include :
- Ability to patrol the property and access areas quickly.
- Physically able to capture and detain individuals if necessary.
- Prolonged periods sitting at a desk and monitoring surveillance equipment.
- Must be able to lift 50 pounds at a time.
Triumph Protection Group Key Attributes :
- Communicates respectfully to all team members, vendors, and clients.
- Models a positive attitude.
- Actively listens to others and supports the team environment.
- Asks questions and learns from mistakes.
- Executes tasks with minimal errors in a timely and efficient manner.
Salary Range : $20.0000 To $25.0000 Hourly
Last updated : 2024-04-24