Assists agents and policyholders with utilization of company specific, web based applications, in support of policy and claim administration.
October 22, 2022
Acts as primary resource for telecommunications system with responsibilities including end point deployment, conferencing configuration, user configuration, and vendor interaction.
December 08, 2022
Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.
February 10, 2023
Assist Application Manager in documenting and updating technology related instructions/procedures/knowledge articles as required.
March 23, 2023
Provide hardware and software support for network connected workstations, Virtual Desktop Infrastructure (VDI) devices, applications, and printers to ensure that operability requirements are up to dates and that the devices meet CS hardware configuration requirements.
March 30, 2023
Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
April 09, 2023
Manage the workflow related to incident and/or service requests in a system that will record, analyze and report on incidents that affect service levels and/or operations.
April 10, 2023
Develop and customize operating system reports as needed including the implementation and utilization of these reports Company-wide.
April 27, 2023
Monitor incoming service requests and incidents for assigned application(s)Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue.
May 18, 2023